Section one: Contracting authority
one.1) Name and addresses
NHS England and NHS Improvement North West
Preston Business Centre, Watling Street Road
Preston
PR2 8DY
Country
United Kingdom
NUTS code
UKD - North West (England)
Internet address(es)
Main address
https://in-tendhost.co.uk/nhsnecsu/aspx/home
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/nhsnecsu/aspx/home
Additional information can be obtained from another address:
NECS
John Snow House
Durham
DH1 3YG
Country
United Kingdom
NUTS code
UKC - North East (England)
Internet address(es)
Main address
https://in-tendhost.co.uk/nhsnecsu/aspx/home
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHSE809 Dental Services in Prisons
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
North of England Commissioning Support (NECS) is working for and on behalf of NHS England and NHS Improvement North West (Health and Justice Team) (the Contracting Authority) to conduct market engagement to obtain input and feedback in preparation for the tender of the below contracts:-
• NHSE809 Dental Services in Prisons.
two.1.5) Estimated total value
Value excluding VAT: £610,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Maximum number of lots that may be awarded to one tenderer: 3
two.2) Description
two.2.1) Title
Lot 1 - Dental Services for HMP Altcourse
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to. The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 1 Dental Services for HMP Altcourse - Annual Value £250,000.00
two.2) Description
two.2.1) Title
Lot 2 - Dental Services for HMP Risley / HMP Thorn Cross
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to. The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 2 Dental Services in HMP's Risley / Thorn Cross - Annual Value £200,000.00
two.2) Description
two.2.1) Title
Lot 3 - Dental Services for HMP Styal
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to. The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 3 Dental Services in HMP Styal - Annual Value £160,000.00
two.3) Estimated date of publication of contract notice
31 October 2022
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHSE808 Health and Social Care in Prisons
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
North of England Commissioning Support (NECS) is working for and on behalf of NHS England and NHS Improvement North West (Health and Justice Team) (the Contracting Authority) to conduct market engagement to obtain input and feedback in preparation for the tender of the below contracts:-
• NHSE808 Health and Social Care in Prisons.
two.1.5) Estimated total value
Value excluding VAT: £15,740,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Maximum number of lots that may be awarded to one tenderer: 4
two.2) Description
two.2.1) Title
Lot 1 - Health and Social Care for HMP Forest Bank
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to.
The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 1 Health and Social Care for HMP Forest Bank - Annual Value £5,000,000.00
two.2) Description
two.2.1) Title
Lot 2 - Health and Social Care for HMP Altcourse
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to.
The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021.
Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 2 - Health and Social Care for Altcourse - Annual Value £5,000,000.00
two.2) Description
two.2.1) Title
Lot 3 - Health and Social Care for HMP Styal
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to.
The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 3 - Health and Social Care for HMP Styal - Annual Value £3,340,000.00
two.2) Description
two.2.1) Title
Lot 4 - Health and Social Care for HMP Risley/HMP Thorn Cross
Lot No
4
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to.
The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 4 - Health and Social Care for HMP Risley/HMP Thorn Cross - Annual Value £2,400,000.00
two.3) Estimated date of publication of contract notice
30 June 2022
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHSE807 Mental Health Services in Prisons
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
North of England Commissioning Support (NECS) is working for and on behalf of NHS England and NHS Improvement North West (Health and Justice Team) (the Contracting Authority) to conduct market engagement to obtain input and feedback in preparation for the tender of the below contracts:-
• NHSE807 Mental Health Services in Prisons.
two.1.5) Estimated total value
Value excluding VAT: £8,450,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Maximum number of lots that may be awarded to one tenderer: 4
two.2) Description
two.2.1) Title
Lot 1 - Mental Health Services for HMP Forest Bank
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to.
The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 1 - Mental Health Services for HMP Forest Bank - Annual Value £2,400,000.00
two.2) Description
two.2.1) Title
Lot 2 - Mental Health Services for HMP Altcourse
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to.
The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 2 - Mental Health Services for HMP Altcourse - Annual Value £2,550,000.00
two.2) Description
two.2.1) Title
Lot 3 - Mental Health Services for HMP Styal
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to.
The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 3 - Mental Health Services for HMP Styal - Annual Value £1,500,000.00
two.2) Description
two.2.1) Title
Lot 4 - Mental Health Services for HMP Risley and HMP Thorn Cross
Lot No
4
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to.
The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.
two.2.14) Additional information
Lot 4 - Mental Health Services for HMP Risley and HMP Thorn Cross- Annual Value £2,000,000.00
two.3) Estimated date of publication of contract notice
31 October 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
The Contracting Authority would like to gather soft intelligence from the market and are publishing a Request for Information (RFI) for each service.
Each of the services will be tendered separately and will consist of the following Lots and will have the following estimated contract values:-
NHSE809 Dental Services in Prisons
HMP Altcourse - Annual Value £250,000.00
HMP Styal - Annual Value £160,000.00
HMP's Risley / Thorn Cross - Annual Value £200,000.00
Total Annual Contract Value - £610,000.00
NHSE808 Health and Social Care in Prisons
HMP Forest Bank - Annual Value £5,000,000.00
HMP Altcourse - Annual Value £5,000,000.00
HMP Styal - Annual Value £3,340,000.00
HMP's Risley / Thorn Cross - Annual Value £2,400,000.00
Total Annual Contract Value - £15,740,000.00
NHSE807 Mental Health Services in Prisons
HMP Forest Bank - Annual Value £2,400,000.00
HMP Altcourse - Annual Value £2,550,000.00
HMP Styal - Annual Value £1,500,000.00
HMP's Risley / Thorn Cross - Annual Value £2,000,000.00
Total Annual Contract Value - £8,450,000.00
The RFIs and further documentation including draft service specifications for each of the services will be available on the Intend Portal https://in-tendhost.co.uk/nhsnecsu/aspx/home. Providers will be able to select the appropriate RFI for the service/s they wish to respond to. The RFIs will be available from Monday 29 November 2021 and the deadline for responses will be 12 Noon Monday 20 December 2021. Please note that all communications and RFI submissions will be conducted via the Intend Portal.
Please note that this exercise is not part of any pre-qualification process. It is intended as an awareness, communication and information gathering exercise offering an opportunity for provider organisations to help inform potential future service models and/or commissioning intentions.
To register an interest in responding to this market engagement exercise and obtain a copy of the Request for Information documentation please go to the Intend portal: https://in-tendhost.co.uk/nhsnecsu/aspx/home .
North of England Commissioning Support (NECS) is utilising an electronic tendering tool (In-Tend) (e-Tendering system) to manage this market engagement exercise and communicate with potential bidders in accordance with Regulation 22 of the Public Contract Regulations 2015 (as amended).
It is free to register on In-Tend, which can be accessed at any time of day providing you have a working internet connection. Should you have any queries, or you are having problems registering please contact the In-Tend helpdesk via: support@in-tend.com or call us on 0845 557 8079 / +44 (0) 114 407 0065.
The helpdesk is open Monday - Friday between 9 a.m.-5.30 p.m.