Section one: Contracting authority
one.1) Name and addresses
H M Revenue & Customs
100 PARLIAMENT STREET
LONDON
SW1A2BQ
Contact
Catherine Moore
Country
United Kingdom
Region code
UKI32 - Westminster
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.gov.uk/government/organisations/hm-revenue-customs
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Trader Support Service
two.1.2) Main CPV code
- 72250000 - System and support services
two.1.3) Type of contract
Services
two.1.4) Short description
HMRC intends for the Trader Support Service (TSS) to:
• provide a free end-to-end support package to manage the processes required to move goods between Great Britain and Northern Ireland on behalf of traders registered with the service;
• educate businesses on the regime for moving goods between Great Britain and Northern Ireland, including changes introduced by the Windsor Framework, and the steps they need to take to comply with it; and
• be available to all sizes of businesses moving goods between Great Britain and Northern Ireland.
The service is expected to include, but not be limited to, a digital portal to facilitate the movement of goods between Great Britain and Northern Ireland, self-serve guidance and specialist support for meeting customs obligations.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 80510000 - Specialist training services
- 98110000 - Services furnished by business, professional and specialist organisations
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
This PIN is to notify the market of our intention to compete and appoint a new provider for the TSS service from 2026, and for suppliers to register their interest to attend market engagement sessions on the future of the TSS. The purpose of these sessions is to inform the future delivery model and commercial strategy of the TSS, to test market capability and to identify opportunities for efficiencies and innovation for the future service.
We intend for these sessions to take place during October so would advise interested suppliers to register their interest to take part by the 30th September 2024.
You will be required to register for a HMRC SAP Ariba account to take part in HMRC's engagement sessions. To register for a HMRC SAP Ariba account please follow the link below in full. Please note that to access HMRC's version of SAP Ariba for the first time you must enter via the below link regardless of whether you have an existing account for the wider SAP Ariba procurement network.
http://hmrc.sourcing-eu.ariba.com/ad/selfRegistration
If you require further assistance while attempting to register for an account on HMRC's instance of SAP Ariba please email sapariba.hmrcsupport@hmrc.gsi.gov.uk. This team can also advise if there is an existing HMRC SAP Ariba account already created for your organisation. As policy, we do not allow for the same supplier to hold multiple accounts.
Once you have obtained your account ID (AN) number, please email Cat Moore at catherine.moore3@hmrc.gov.uk and Gareth Edwards at Gareth.edwards3@hmrc.gov.uk with the ANID number and the main email address linked to your account to register your interest.
Interested suppliers should note that they will be required to sign an NDA prior to being invited to take part in the market engagement sessions.
two.3) Estimated date of publication of contract notice
10 February 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes