Scope
Reference
Project_26685
Description
Purchase and Development Debt Management System to meet DWP requirements using a current off the shelf platform to manage the recovery of debt and other monies owed to the Government. The work will include the Design, Configuration, Testing, support to Migration from the existing platform and Post Go Live Support.
The Scope of the Service is to include:
SaaS Debt management solution to meet DWP functional and non-functional requirements
-User friendly modern debt collection and management capabilities
-Flexible and business user configurable
-Hosted in the UK with 99.9% Availability
-Scalable to meet projected growth in accounts and users
-Innovative future roadmap
Implementation of a SaaS debt management solution
-Design and configuration
-Integration to DWP architecture
-Migration of data from current solution
-Testing and assurance
-Training and knowledge transfer
-Supplier project management
BAU support for a SaaS debt management solution
-Service desk
-System maintenance
-Performance monitoring
-Change management support
The value range of the procurement is estimated to be between £20m and £40m excluding VAT
Maximum Contract Term of 10 Years including any optional extensions
Total value (estimated)
- £40,000,000 excluding VAT
- £48,000,000 including VAT
Contract dates (estimated)
- 29 April 2026 to 28 April 2034
- Possible extension to 28 April 2036
- 10 years
Main category
Services
CPV classifications
- 98000000 - Other community, social and personal services
Contract locations
- UK - United Kingdom
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
14 August 2025
Procedure
Procedure type
Open procedure
Above or below total value threshold
Above or equal to threshold
Contracting authority
Department for Work & Pensions
- Public Procurement Organisation Number: PJCP-7274-TLRQ
Caxton House 7th Floor 6-12 Tothill Street
London
SW1H 9NA
United Kingdom
Region: UKI32 - Westminster
Organisation type: Public authority - central government