Section one: Contracting authority
one.1) Name and addresses
Westminster City Council
Westminster City Hall,64 Victoria Street
LONDON
SW1E6QP
Country
United Kingdom
Region code
UKI32 - Westminster
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.westminster.gov.uk
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Housing Services & Resident Engagement Surveys
Reference number
PRJ_30103
two.1.2) Main CPV code
- 79311000 - Survey services
two.1.3) Type of contract
Services
two.1.4) Short description
Westminster City Council (the "Council") carries out monthly perception (including the Tenant Satisfaction Measures) and transactional surveys to provide insight on performance and satisfaction of social housing tenants and leaseholders in the City of Westminster. The Council has an existing contract expiring in March 2025, and will start a tender process to re-procure the contract shortly. This is not an invitation to tender.
The Council has achieved high standards of service delivery and is committed to providing superior quality and cost-effective services, so its residents and businesses can be confident in the Council's ability to deliver. Therefore, we are now looking to satisfy the Council's own requirements for transactional data in addition to complying with the new requirements of the Regulator of Social Housing and their Tenant Satisfaction Measures for perception surveys.
Westminster City Council has left capitalEsourcing on the 1st of August 2024. To participate in tender opportunities with Westminster, please register on https://wcc.ukp.app.jaggaer.com/
two.1.5) Estimated total value
Value excluding VAT: £375,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79342311 - Customer satisfaction survey
two.2.3) Place of performance
NUTS codes
- UKI32 - Westminster
two.2.4) Description of the procurement
The successful supplier will be required to carry out monthly perception (including the Tenant Satisfaction Measures - TSMs) and transactional surveys and provide data on performance and satisfaction from social housing tenants and leaseholders, as well as high level insight into key/current issues. The data will be used to appraise and better understand WCC housing services performance as well as to contribute to wider reporting in the Growth, Planning and Housing directorate.
two.3) Estimated date of publication of contract notice
25 October 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes