Section one: Contracting authority
one.1) Name and addresses
Norfolk County Council
County Hall, Martineau Lane
Norwich
NR1 2DH
Country
United Kingdom
NUTS code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/norfolkcc/aspx/Home
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Video Carephones and Virtual Care Agency
Reference number
NCCT42731
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Norfolk County has awarded a contract for the following;• Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following;o Set up of devices for individual people (and dealing with any returns and recycling of devices)o Training of key stakeholders in the use of the deviceso Data and reporting on device usage• Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £349,640
two.2) Description
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 72000000 - IT services: consulting, software development, Internet and support
- 32500000 - Telecommunications equipment and supplies
two.2.3) Place of performance
NUTS codes
- UKH17 - Breckland and South Norfolk
- UKH16 - North and West Norfolk
- UKH15 - Norwich and East Norfolk
Main site or place of performance
Norfolk
two.2.4) Description of the procurement
Norfolk County Council has awarded a contract for the following;• Software and the infrastructure support for 200 Video Carephone devices to be used in the Community (including ongoing support for the existing devices currently being used). The infrastructure support to include the following;o Set up of devices for individual people (and dealing with any returns and recycling of devices)o Training of key stakeholders in the use of the deviceso Data and reporting on device usage• Delivery of a virtual Care agency support (non CQC regulated activity) for up to 100 people initially but with the ability to support more if demand and devices allow.
two.2.5) Award criteria
Quality criterion - Name: Security requirements ( pass/fail), Digital Inclusion( 10%), Methodology (20%), Monitoring ( 17.5%), Staffing (12.5%) / Weighting: 60%
Price - Weighting: 40%
two.2.11) Information about options
Options: Yes
Description of options
The Council reserves the right to increase the numbers of users of the service and the number of devices required as set out in the procurement documents.
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The value stated in this notice is exclusive of VAT and does not take into account extra devices or virtual care calls the Council is allowed to purchase under this contract.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-022929
Section five. Award of contract
Contract No
NCCT42731
Lot No
1
Title
Video Carephones and Virtual Care Agency
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 September 2023
five.2.2) Information about tenders
Number of tenders received: 1
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 1
Number of tenders received by electronic means: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Alcove Ltd
CO4 5NE
Colchester
Country
United Kingdom
NUTS code
- UKH34 - Essex Haven Gateway
National registration number
09076735
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £349,640
Total value of the contract/lot: £349,640
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
nplaw
Norfolk County Council, Martineau Lane
Norwich
NR1 2DH
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Precise information on deadline(s) for lodging appeals: The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.