Section one: Contracting entity
one.1) Name and addresses
FIRST RAIL HOLDINGS LIMITED
8th Floor, The Point,37 North Wharf Road
LONDON
W21AF
Contact
Ana Gair
Telephone
+44 7812705209
Country
United Kingdom
Region code
UKI32 - Westminster
Companies House
05154485
Internet address(es)
Main address
https://www.firstgroupplc.com/
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.6) Main activity
Urban railway, tramway, trolleybus or bus services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
First Rail Travel Disruption Information Services
two.1.2) Main CPV code
- 60000000 - Transport services (excl. Waste transport)
two.1.3) Type of contract
Services
two.1.4) Short description
It is our intention to undertake an extension of an existing contract. The extension of the existing contract is for the provision to provide real-time rail disruption management information services, for a period of two years (with a termination for convenience of 6 months included). Such extension is to continue providing the solution pending review and definition of options for a potentially longer term alternative solution and subsequent procurement process.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
The provision of real-time rail disruption management information services using a supplier's propriety software to First TOC (train operating companies) and open access operators, employees and its customers across the rail business for a period of 2 years (with a termination for convenience of 6 months included).
This information is used to improve transport outcomes, enhance customer satisfaction, and test and predict the outcomes of different scenarios in the transport sector. Information dissemination channels include mobile app, desktop, websites, email, tablets, Customer Information Screens, and other bulletin boards.
two.3) Estimated date of publication of contract notice
15 October 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.4) Languages in which tenders or requests to participate may be submitted
English