Section one: Contracting authority
one.1) Name and addresses
Metropolitan Police Service
New Scotland Yard,Victoria Embankment
LONDON
SW1A2JL
Contact
Debby Ebanks
Telephone
+44 7554116067
Country
United Kingdom
Region code
UKI32 - Westminster
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://supplier.coupahost.com/quotes/public_events?customer=metpolice
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Public order and safety
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Met Business Services (MBS) Enterprise Resource Planning (ERP), Resource Management (RM),Business Process Outsourcing Services (BPO) and Systems Integration (SI)
Reference number
Coupa New - 1807 Coupa Old 1756
two.1.2) Main CPV code
- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security
two.1.3) Type of contract
Services
two.1.4) Short description
The Metropolitan Police Service (MPS) is entering into a market engagement exercise to engage with potential suppliers of the MPS's future contracting opportunities for the supply of Met Business Services (MBS) solution which includes,
• Business Process Outsourcing (BPO) Services,
• Enterprise Resource Planning (ERP) Solution / Software,
• Resource Management (RM) Solution/ Software,
• Systems Integration Services (for the above scope).
two.1.5) Estimated total value
Value excluding VAT: £400,000,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKI - London
two.2.4) Description of the procurement
The Metropolitan Police Service (MPS) currently outsources transactional HR, Finance and Commercial services to Shared Services Connected Limited (SSCL), including the provision of the supporting ERP system (P-SOP). The current contract expires in September 2027. Additionally, MBS utilises Resource Management (a duties management solution) software from Zetron/NEC, with the current contract to expire December 2026.
The MPS intends to re-procure this suite of services and solutions that support our frontline operations and underpin the delivery of an efficient and effective Shared Services function (both internal and through a BPO provider).
Our objective is to deliver truly user centric end to end solutions, whilst getting the best value for money for the organisation.
MPS is entering into a market engagement exercise to help test early hypotheses, build out our solution and inform our proposed commercial strategy.
Given the scale and complexity of the requirement MPS is likely to consider consortium bids under a lead / master vendor approach.
For the purposes of PME we are particularly interested in responses from:
• System Integrators (SI's)
• Business Process Outsource (BPO) Service Providers
o Multi specialism Outsource (BPO) Service Providers
o Recruitment Process Outsource (RPO) Service Providers
o Payroll Outsource Service Providers
• ERP technology solution providers
• RM technology solution providers
For the purposes of the pre-market engagement phase, MPS is keen to hear from vendors who may provide some or all of the above components and would not wish to limit responses to those solely from master vendors at this time. Therefore we encourage interest from various tiers in the supply chain.
To ensure efficient use of respondents and MPS's time please consider the following prior to registration.
This service is a business critical service which will involve the processing of a large amount of personal data in regard to our staff and officers. Therefore, MPS is likely to require supplier or sub-contractors to be able to agree to (as a minimum):
o A general liability cap of £20,000,000
o A liability cap in respect to loss or corruption of data and data breaches of £20,000,000
o Cyber insurance covering losses as a result of cyber-attack and/or data breaches, of at least £5,000,000.
Respondents will have relevant experience in their area of expertise, e.g. at least three examples of when they have provided similar services of a similar value, scale, scope and complexity to a similar (or larger) sized government, police organisation or other organisation.
Respondents capable of providing a significant number of vetted staff to enable them to provide this service
Respondents will be required to allow MPS to undertake a full financial assessment
two.2.14) Additional information
The initial market engagement has been conducted but further engagement in Resource Management is required, if you are interested please see COUPA event #1807.
two.3) Estimated date of publication of contract notice
1 July 2025
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No