Section one: Contracting authority
one.1) Name and addresses
Rochdale Metropolitan Borough Council
Smith Street
Rochdale
OL16 1XU
Contact
Mr Graham Bramwell
Graham.Bramwell@star-procurement.gov.uk
Telephone
+44 7817018850
Country
United Kingdom
Region code
UKD3 - Greater Manchester
Internet address(es)
Main address
http://www.star-procurement.gov.uk
Buyer's address
http://www.star-procurement.gov.uk
one.1) Name and addresses
Bolton Council
Victoria Square
Bolton
BL1 1RU
Country
United Kingdom
Region code
UKD3 - Greater Manchester
Internet address(es)
Main address
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Coroner's Removal Service
Reference number
DN690292
two.1.2) Main CPV code
- 98370000 - Funeral and related services
two.1.3) Type of contract
Services
two.1.4) Short description
To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary.
In doing so, the service provider must
• Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal.
• Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed.
• Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally
• Work within a time frame set by the service level agreement in respect of arrival and transfer times.
• Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival.
• Represent the Coroner’s Service in a positive manner.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
Maximum number of lots that may be awarded to one tenderer: 2
The contracting authority reserves the right to award contracts combining the following lots or groups of lots:
A bidder can provide services on both Lots.
two.2) Description
two.2.1) Title
Lot No
1
two.2.2) Additional CPV code(s)
- 98390000 - Other services
two.2.3) Place of performance
NUTS codes
- UKD3 - Greater Manchester
two.2.4) Description of the procurement
To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary.
In doing so, the service provider must
• Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal.
• Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed.
• Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally
• Work within a time frame set by the service level agreement in respect of arrival and transfer times.
• Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival.
• Represent the Coroner’s Service in a positive manner.
Currently, all Coroners within the Greater Manchester Area operate under one agreed protocol with regard to out of hour’s deaths and the release of the body to the family or undertaker.
However, unless the G.P. is able to issue a Medical Certificate as to Cause of Death (MCCD) it must be treated as a sudden death and police will attend.
The provision of out of hours GP services, together with initiatives such as the Care of the Dying pathway (enabling terminally ill patients to die at home) has resulted in a significant increase in the number of community deaths being reported to the Coroner.
Any delays inevitably cause distress to the relatives of the bereaved who have the right to expect a prompt and dignified service.
The purpose of this contract is to put in place a formal contractual arrangement with specified standards in order to achieve a consistently high standard of service whilst meeting the Coroner’s requirements in a manner, which is sensitive to the needs of bereaved relatives.
This tender is to be split into 2 Lots;
LOT 1 GREATER MANCHESTER NORTH (covering Rochdale, Bury and Oldham)
LOT 2 GREATER MANCHESTER WEST (covering Bolton, Salford, Wigan and Leigh)
The estimated spend highlighted below reflects total spend for both Lots.
Rochdale are the lead authority for Lot 1 and will be the named authority on the agreed contract.
Bolton are the lead authority for Lot 2 and will be the named authority on the agreed contract.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2024
End date
31 March 2026
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Coroner's Removal Service Greater Manchester West Lot 2
Lot No
2
two.2.2) Additional CPV code(s)
- 98370000 - Funeral and related services
two.2.3) Place of performance
NUTS codes
- UKD3 - Greater Manchester
two.2.4) Description of the procurement
To secure the services of a suitably qualified and professional service to transport the deceased and/or medical notes from within the jurisdiction areas of Manchester (North) and Manchester (West) to a nominated mortuary.
In doing so, the service provider must
• Show reverence to the family and friends of the deceased, by adopting a sympathetic approach, and respect for the deceased in handling and removal.
• Dignity and respect of deceased- Providers are expected to maintain a caring and sensitive attitude to relatives and carers of the deceased. It is vital that a culture of compassion, sympathy and dignity are preserved at all times. The provider should be aware of the impact on differing religions and cultures upon removals and ensure this has been considered and addressed.
• Discharge all duties in a professional manner as not to identify their company name or brand either verbally or non-verbally
• Work within a time frame set by the service level agreement in respect of arrival and transfer times.
• Where the timeframe cannot be met, a phone call should be made to the relative or person present at the collection location to inform them of estimated time of arrival.
• Represent the Coroner’s Service in a positive manner.
Currently, all Coroners within the Greater Manchester Area operate under one agreed protocol with regard to out of hour’s deaths and the release of the body to the family or undertaker.
However, unless the G.P. is able to issue a Medical Certificate as to Cause of Death (MCCD) it must be treated as a sudden death and police will attend.
The provision of out of hours GP services, together with initiatives such as the Care of the Dying pathway (enabling terminally ill patients to die at home) has resulted in a significant increase in the number of community deaths being reported to the Coroner.
Any delays inevitably cause distress to the relatives of the bereaved who have the right to expect a prompt and dignified service.
The purpose of this contract is to put in place a formal contractual arrangement with specified standards in order to achieve a consistently high standard of service whilst meeting the Coroner’s requirements in a manner, which is sensitive to the needs of bereaved relatives.
This tender is to be split into 2 Lots;
LOT 1 GREATER MANCHESTER NORTH (covering Rochdale, Bury and Oldham)
LOT 2 GREATER MANCHESTER WEST (covering Bolton, Salford, Wigan and Leigh)
The estimated spend highlighted below reflects total spend for both Lots.
Rochdale are the lead authority for Lot 1 and will be the named authority on the agreed contract.
Bolton are the lead authority for Lot 2 and will be the named authority on the agreed contract.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2024
End date
31 March 2026
This contract is subject to renewal
No
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
6 November 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
6 November 2023
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.4) Procedures for review
six.4.1) Review body
The High Court
The Strand
London
WC2A 2LL
Country
United Kingdom