Section one: Contracting authority
one.1) Name and addresses
NHS Blood and Transplant
500 North Bristol Park
Bristol
BS34 7QH
Contact
Richard Athay-Hunt
Richard.Athay-Hunt@nhsbt.nhs.uk
Country
United Kingdom
NUTS code
UKK11 - Bristol, City of
National registration number
NHS Blood and Transplant
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
one.4) Type of the contracting authority
Other type
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Conflict Prevention and Total Resolution Framework
Reference number
C47226
two.1.2) Main CPV code
- 79414000 - Human resources management consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
NHSBT is looking for an organisation to work with in partnership to implement a Conflict Prevention and Total Resolution Framework (Framework). The supplier must be recognised as a specialist in this field. The Framework must be established and have either been delivered as an outsourced product or has been tailored to the customer’s organisational needs. The supplier must have implemented their Framework within an organisation with a workforce of over 5000 staff, a large proportion of which is geographically dispersed and/or with an NHS/public sector body.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
NHSBT is seeking to move away from its current model of grievance, dignity at work and disciplinary process by embracing a single triage entry point through which to assess and resolve workplace conflict. The Service, in the form of one framework, will need to look at ways conflict and grievances can be prevented and/or are resolved through early intervention, and where issues of conflict in the workplace are raised, they can be addressed in an effective, fair, and robust manner through either an informal or formal process.In summary, NHSBT wants to establish a single framework approach which can: • Support managers and workplace colleagues to identify how issues arising can be prevented from becoming a grievance / complaint• Increases colleague awareness and individual accountability for contributing to a positive workplace culture• Reinforce positive workplace behaviours between all parties and personal accountability for actions.• Accommodate that when grievances/ complaints arise, they can be resolved promptly.• Triage grievances / complaints/ issues of alleged misconduct and provide either an informal solution with a range of interventions or a formalised solution / process where the issues raised are of a serious concern.• Demonstrate for both informal and formal solutions that they are supportive and collaborative• Manage single or multi source complaints/ grievances • Demonstrate a fair and easy to understand process• Demonstrate a robust quality governance system• Demonstrate both cultural and transformational benefits • Satisfies procedural requirements that meet employment legislation and ACAS requirements• The framework allows for individualised training and continuous development of stakeholder groups• Provide a transparent process in which colleagues feel, the process is clear and appropriate access to support is available• Achieve clear and transparent outcomes for all parties• Integrate with NHSBT existing offerings including development training from our in house Organisational diagnostic team where this supports the resolution approach.• Provides formal investigation and panel training for those cases which necessitate formal investigation. This will require the supplier to provide refresher training for current investigation and case panel team members and full training for new investigators and panel members • In addition to the above, the contract requires the supplier to provide access to investigation expertise via the supplier, to undertake up to 12 investigation cases per annum as part of the contract delivery, year on year for complex cases where independent investigation needs to be undertaken.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
4 January 2022
End date
3 January 2025
This contract is subject to renewal
Yes
Description of renewals
2 x 12 Month extension options
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
Accelerated procedure
Justification:
PIN notice issued see FTS-003314
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-024615
four.2.2) Time limit for receipt of tenders or requests to participate
Date
3 December 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 2 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
23 November 2021
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Essentially, we are asking for a flexible and adaptable market leader in this field who can support NHSBT to tailor and adapt their Framework so that it can be immersed and implemented within NHSBT resources. We are asking the supplier principally to:• Provide an experienced Account / Programme Manager who will have the responsibility to work within NHSBT to successfully deliver this project on time and on-budget. They will be working alongside the internal HR Project Lead and Organisational Development (OD) team. This person must have excellent interpersonal skills and be able to negotiate, influence and communicate with both the Executive Team and stakeholder groups. They will need too Review and analyse current processes and caseloadso Identify how their Framework can be tailored and implemented, this should include a recommendation of the resource required, processes and a project plan.o Work with the internal HR Project Lead and Project team to successfully implement and embed the delivery of the new Framework, this will include obtaining approvals from stakeholder groups project managing the implementation of the Framework, including managing the workflow - outgoing process (and cases) and the new incoming Framework Embedding a tailored/ adapted Framework process Identifying resource / staffing groups, undertaking a skills gap analysis for all staffing groups directly responsible for the Framework. Working with the internal OD team to provide a training matrix identifying existing internal programmes, assets and courses and developing training courses, refresher training and include a training sustainability plan for all staff groups directly implementing the Framework. Training should also include all staff awareness training to bring awareness to the new Framework and also where appropriate bystander training so that each employee can support one another. Managing / spear-heading the Framework following implementation for a defined period of time.o Provide a robust and fair quality assurance system, which is able to demonstrate the benefits to the organisation of the Framework including qualitative and quantitative measures.o Provide a one-year review of what has worked well at the end of the first year. This should include a summary report for the operationally team and a summary report to the Executive Team. This should outline any benefits, improvements, and a recommendation of continual improvement of service.
six.4) Procedures for review
six.4.1) Review body
NHS Blood and Transplant
203 Longmead Rd, Avon
Bristol
BS16 7FG
Country
United Kingdom