Section one: Contracting entity
one.1) Name and addresses
NORTHUMBRIAN WATER GROUP LIMITED
Northumbria House,Abbey Road, Pity Me
DURHAM
DH15FJ
Contact
Jordan Wright
Country
United Kingdom
Region code
UKC14 - Durham CC
NORTHUMBRIAN WATER GROUP LIMITED
02366703
Internet address(es)
Main address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.6) Main activity
Water
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NW2659 - App Development Services
two.1.2) Main CPV code
- 72200000 - Software programming and consultancy services
- JA04 - For design
- JA06 - For development
- JA07 - Online
- JA08 - Upgrade
- JA17 - For data
- JA22 - For programming
- JA23 - For upgrading
two.1.3) Type of contract
Services
two.1.4) Short description
Northumbrian Water Limited (NWL) provides water and sewerage services to approximately 4.4 million people in the North-East of England, Essex, and Suffolk. NWL aims to become the most digital water company globally. As part of this vision, Northumbrian Water Group (NWG) seeks to procure 2+1+1+1 years contracts with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App.
Lot 1: Customer Mobile Apps
NWL has four Customer apps, two for Northumbrian Water customers (iOS and Android) and two for Essex and Suffolk customers (iOS and Android). These apps allow customers to manage bills, create online accounts, make secure payments (credit card, Google Pay, and Apple Pay), check payment due dates, scan meter readings using their smartphone cameras, and access digital PayPoint cards. The apps, developed in Xamarin, utilize Azure API management for mobile-ready APIs, including smart usage data display.
Lot 2: Field Mobile Apps
NWL has five field apps exclusively for employees (iOS). Developed in Xamarin, these apps provide field teams with quick access to information and enable easy input of job-specific data through dynamic forms, which integrate with backend systems. These user-centric apps are regularly updated based on user feedback to enhance customer experience.
E.g. For both lots suppliers will collaborate with NWL's Product and Development teams to:
- Investigate and support system defect resolution, collaborating with Product Management.
- Develop necessary changes and document technical and functional designs.
- Review designs for optimal solutions without compromising existing functionality.
- Provide release notes for production deployments.
- Execute deployments following agreed processes, separating Developer and DBA roles.
- Update progress in the change management system (e.g., Jira).
- Build and unit test code, with detailed documentation for each deployment.
- Facilitate knowledge transfer and ensure environment consistency.
- Support environment refresh (data refresh) for testing purposes.
two.1.5) Estimated total value
Value excluding VAT: £1,500,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Lot No
1
two.2.2) Additional CPV code(s)
- 72200000 - Software programming and consultancy services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKJ - South East (England)
two.2.4) Description of the procurement
2+1+1+1 year contracts with up to two suppliers to enhance, develop, and deploy Customer Mobile App.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total).
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total).
two.2) Description
two.2.1) Title
Lot No
2
two.2.2) Additional CPV code(s)
- 72200000 - Software programming and consultancy services
two.2.3) Place of performance
NUTS codes
- UKC - North East (England)
- UKJ - South East (England)
two.2.4) Description of the procurement
2+1+1+1 year contract with up to two suppliers to enhance, develop, and deploy NWL's Field Mobile Apps and Customer Mobile App.
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The initial contract is for 2 years with options to extend for 2+1 years (up to 5 years in total).
two.2.10) Information about variants
Variants will be accepted: Yes
two.2.11) Information about options
Options: Yes
Description of options
The initial contract is for 2 years with options to extend for 1+1+1 years (up to 5 years in total).
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions
Pre-requisites are detailed in the Pre-Qualification (PQQ) document within Ariba tendering
portal once an expression of interest is made and access details are provided.
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.1.6) Deposits and guarantees required
Parent Company Guarantees and Performance Bonds may be requested as part of the award.
three.1.7) Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them
This will be advised as part of the tender stage.
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
If applicable these will be advised in the tender documents.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Negotiated procedure with prior call for competition
four.1.4) Information about reduction of the number of solutions or tenders during negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
17 October 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 3 April 2024
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.3) Additional information
Applicants are asked to note that this procurement process will be conducted electronically
with all documents and communication being managed through the Northumbrian Water e-Sourcing Spend Management portal called "Ariba".
Expressions of interest must be sent be sent to the e-mail address jordan.wright@nwl.co.uk
before the deadline date. Once your expression of interest has been
received (with the details as requested below), you will be given access to the Ariba portal
within 48 hours from request (where possible) via an email (you have provided as part of
your contact details) with a link to access the Ariba portal. You will be required to complete a
Pre-Qualification Questionnaire (PPQ) in Ariba (following the same link as mentioned above) PQQ closes on 26/10/2023
six.4) Procedures for review
six.4.1) Review body
TBC
TBC
Country
United Kingdom