Section one: Contracting authority
one.1) Name and addresses
Southern Housing
59-61 Clerkenwell Road
London
EC1M 5LA
procurement@southernhousing.org.uk
Telephone
+44 8001216060
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
http://www.southernhousing.org.uk
Buyer's address
https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA8521
one.3) Communication
Additional information can be obtained from the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Call Centre Solution
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 51300000 - Installation services of communications equipment
- 64210000 - Telephone and data transmission services
- 64220000 - Telecommunication services except telephone and data transmission services
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UKJ - South East (England)
- UKI - London
two.2.4) Description of the procurement
To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues.
two.3) Estimated date of publication of contract notice
16 October 2023
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
We plan to issue our tender for our omni-channel contact centre solution on 16 October.
We are holding a webinar on Wednesday 25 October at 10am to give bidders the opportunity to understand who we are, what we want and the option to ask some questions.
If you would like to be invited to this please email john.gibbons@southernhousing.org.uk to be invited.
NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=230409.
(MT Ref:230409)