Section one: Contracting authority
one.1) Name and addresses
Scottish Qualifications Authority
Lowden, 24 Wester Shawfair, Dalkeith
Midlothian
EH22 1FD
Contact
Elizabeth Cunningham
Telephone
+44 03452136720
Country
United Kingdom
NUTS code
UKM - Scotland
Internet address(es)
Main address
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00386
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Other type
NDBP
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Social Media Monitoring Platform
Reference number
SQA2515
two.1.2) Main CPV code
- 79341000 - Advertising services
two.1.3) Type of contract
Services
two.1.4) Short description
The provision of services to deliver Social Media Monitoring Platform
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 79315000 - Social research services
two.2.3) Place of performance
NUTS codes
- UKM73 - East Lothian and Midlothian
- UKM82 - Glasgow City
Main site or place of performance
Glasgow
two.2.4) Description of the procurement
The purpose of this tender is to identify a vendor who can provide a social media monitoring platform to our organisation. The tender remit covers Facebook, X, Instagram and LinkedIn, as well as WhatsApp for customer service functions. Bluesky, Snapchat and TikTok functionality is desired by not essential.
Our new social media monitoring platform should be capable of monitoring social media platforms, identifying mentions of our organisation, our products or services, and relevant keywords, as well as enabling us to engage with our audience and respond to their queries. It should also provide real-time analytics and insights, as well as in-depth report generating capabilities.
two.2.5) Award criteria
Quality criterion - Name: Evidence of ability to meet requirements relating to social listening (requirements 1-5) / Weighting: 20
Quality criterion - Name: Evidence of ability of meet requirements of content generation and customer engagement (requirements 6 and 9) / Weighting: 20
Quality criterion - Name: Evidence of ability of meet other noted requirements / Weighting: 10
Quality criterion - Name: Provide information covering all proposal requirements / Weighting: 5
Quality criterion - Name: Evidence of value-added services / Weighting: 5
Price - Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2025/S 000-011869
Section five. Award of contract
Contract No
SQA2515
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.3) Additional information
(SC Ref:800324)
six.4) Procedures for review
six.4.1) Review body
Scottish Courts
27 Chambers Street
Edinburgh
EH1 1LB
Country
United Kingdom