Section one: Contracting authority
one.1) Name and addresses
NHS Commercial Solutions
The Atrium. Curtis Road.
Dorking
RH4 1XA
Telephone
+44 1306646816
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
https://www.surreyheartlands.org/nhs-surrey-heartlands-board
Buyer's address
https://www.commercialsolutions-sec.nhs.uk/
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of a Non-Emergency Patient Transport Service and a Renal Patient Transport Service for NHS Surrey Heartlands Integrated Care Board
Reference number
Project_5085
two.1.2) Main CPV code
- 85100000 - Health services
two.1.3) Type of contract
Services
two.1.4) Short description
The Awarding Authority procured Non-Emergency Patient Transport Services under two Lots. The incumbent ICB arrangements for these services will terminate at midnight on 31st March 2024.
The two Lots let under this contract are:
• Lot 1 Non-Emergency Patient Transport Service (excluding Renal Dialysis)
• Lot 2 Non-Emergency Patient Transport Renal Dialysis Service
The contracts awarded will commence 1st April 2024 at one second past midnight for a minimum term of 5 years.
Surrey Heartlands ICB is committed to the development and implementation of a new NEPT Service that delivers benefits to all stakeholders through a patient centred approach and shared vision that:
• enables true system partnership working and incentivisation of excellent patient care and value for money.
• includes health and social care providers in its planning, commissioning and management of NEPTS to ensure that transport is considered in wider pathway improvements as an integral part of service development and discharge planning, and influences outpatient, renal, mental health and social services considerations.
• offers effective coordination with local transport operators and small / medium enterprises (including specialist mental health transport providers where necessary) to maximise use of available resources and ensure resilience arrangements are in place.
• works with local authorities, to explore future scope for collaborative/aligned coordination and delivery of local non-specialist transport arrangements
works with neighbouring ICSs to better manage journeys of patients who cross ICS boundaries, and any other aspects of common interest where economies of scale may be useful to consider.
• provides sustainable and flexible care, operating across extended hours, that contributes to health prevention and keeping people well
• delivers high patient and service user satisfaction by way of excellent customer care mechanisms
• ensures alignment to the Surrey Heartlands 'ICS Green Plan'
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £43,808,315
two.2) Description
two.2.1) Title
Non-Emergency Patient Transport Service (excluding Renal Dialysis)
Lot No
1
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 1 service requirements:
• Booking and coordination – a single point of eligibility assessment, booking, co-ordination and brokerage for NEPTS across Surrey Heartlands ICS including signposting to alternate free or paid for provisions where appropriate; co-ordination and booking systems need to be interoperable across different providers.
• Specialist Transport – vehicles that are designed for the primary purpose of transporting people who require treatment; they will likely be required to register with the Care Quality Commission (CQC).
• Non-Specialist Transport – offering scope for new models of delivery; not usually required to register with the CQC.
• Guidance and signposting to Financial Support Schemes – considerations for financial support schemes that can support NEPTS such as the Healthcare Travel Costs Scheme (HTCS)
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70
Quality criterion - Name: Price / Weighting: 30
Price - Weighting: 100
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Non-Emergency Patient Transport Renal Dialysis Service
Lot No
2
two.2.2) Additional CPV code(s)
- 85100000 - Health services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Lot 2 service requirements:
• Booking, coordination and triage – a single point of brokering and managing patient journeys for and on behalf of, Surrey Heartlands patients requiring transportation for the purposes of attending Renal Dialysis appointments.
• Specialist Transport – vehicles that are designed for the primary purpose of transporting people who require treatment; adapted vehicle or support from staff they will likely be required to register with the Care Quality Commission (CQC).
• Non-Specialist Transport – offering scope for new models of delivery; such as private hire/taxis and community transport not usually required to register with the CQC.
two.2.5) Award criteria
Quality criterion - Name: Technical / Weighting: 70
Quality criterion - Name: Price / Weighting: 30
Price - Weighting: 100
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-006839
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Contract No
5085_3817
Lot No
1
Title
Non-Emergency Patient Transport Service (excluding Renal Dialysis)
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 September 2023
five.2.2) Information about tenders
Number of tenders received: 5
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 5
Number of tenders received by electronic means: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
ERS Transition Limited, trading as EMED Group
Angels Wing 1 Whitehouse Street Hunslet
Leeds
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £33,667,480
Section five. Award of contract
Contract No
5085_3817
Lot No
2
Title
Non-Emergency Patient Transport Renal Dialysis Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
28 September 2023
five.2.2) Information about tenders
Number of tenders received: 4
Number of tenders received from SMEs: 1
Number of tenders received from tenderers from other EU Member States: 1
Number of tenders received from tenderers from non-EU Member States: 4
Number of tenders received by electronic means: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
ERS Transition Limited, trading as EMED Group
Angels Wing 1 Whitehouse Street Hunslet
Leeds
LS10 1AD
Country
United Kingdom
NUTS code
- UK - United Kingdom
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £10,140,835
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Surrey Heartlands ICB
Dukes Court, Duke Street Woking Surrey
Surrey
GU21 5BH
Country
United Kingdom