Section one: Contracting authority
one.1) Name and addresses
Trafford Council
4th Floor, Waterside House, Waterside Plaza
Sale
M33 7ZF
Contact
Mr Liam Gilmore
liam.gilmore@star-procurement.gov.uk
Telephone
+44 7800515466
Country
United Kingdom
Region code
UKD - North West (England)
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Microsoft Dynamics Implementation Partner
Reference number
DN625345
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.
The software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.
There is a requirement to procure a technical implementation partner to provide support with the following:
• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform
• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council
• To provide advice and guidance on future support models
• To set up the Dynamics 365 environment
• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion
• To provide expertise in the implementation approach and phasing of the project
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £872,740
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
The current CRM (Civica C360) is end of life and a decision has been made by the Council replace the current CRM with Microsoft Dynamics 365.
The software licences for Microsoft Dynamics 365 have been procured via the recent Microsoft Licensing Partner procurement exercise which was concluded last month.
There is a requirement to procure a technical implementation partner to provide support with the following:
• Provide technical expertise with the migration of the current CRM services to the Dynamics 365 platform
• To develop the skills of IT & Digtial resources in Trafford so we can become self-sufficient as a Council
• To provide advice and guidance on future support models
• To set up the Dynamics 365 environment
• To advise on how to make use of the out of the box functionality to improve the processes in scope for migartion
• To provide expertise in the implementation approach and phasing of the project
Ran as an open OJEU Tender
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 55
Quality criterion - Name: Social Value / Weighting: 15
Price - Weighting: 30
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2022/S 000-020710
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
23 September 2022
five.2.2) Information about tenders
Number of tenders received: 5
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
RedCortex Ltd
Cardiff
Country
United Kingdom
NUTS code
- UKL - Wales
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £872,740
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Trafford Council
Manchester
M32 0TH
Country
United Kingdom