Scope
Description
The provision (implementation and ongoing support) of Contact Centre Software solution, potentially to include Workforce Management capabilities.
A 5+ year contract is currently desired with an estimated value of approximately £2.5 million.
Contract dates (estimated)
- 1 July 2026 to 30 June 2031
- 5 years
Main category
Goods
CPV classifications
- 48510000 - Communication software package
- 72212333 - Contact management software development services
- 72261000 - Software support services
- 72263000 - Software implementation services
Contract locations
- UK - United Kingdom
Submission
Publication date of tender notice (estimated)
1 August 2025
Contracting authority
The Riverside Group Limited
- Mutuals Public Register: 30938R
- Public Procurement Organisation Number: PWQV-9217-TZPQ
2 Estuary Boulevard
Speke, Liverpool
L24 8RF
United Kingdom
Email: procurement@riverside.org.uk
Region: UKD72 - Liverpool
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)