Section one: Contracting authority
one.1) Name and addresses
The Royal Orthopaedic Hospital NHS Foundation Trust
Bristol Road South
Birmingham
B31 2AP
Contact
Abdul Alim
Country
United Kingdom
Region code
UKG3 - West Midlands
Internet address(es)
Main address
Buyer's address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
ROH/ BSOL ICS Telephony Replacement Managed Service
Reference number
PROC.08.0370
two.1.2) Main CPV code
- 48000000 - Software package and information systems
two.1.3) Type of contract
Supplies
two.1.4) Short description
The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a £120m turnover, treating 12k inpatients and 55k outpatients annually. The ROH delivers the most elective orthopaedic procedures in the UK and was founded over 200 years ago, owning a long-standing heritage of orthopaedic excellence and innovation. The Trust is a centre of excellence for joint replacement, oncology, spinal services and musculoskeletal care and conducts pioneering research in world-class facilities. ROH partners with many academic partners to deliver teaching and training for the next generation of orthopaedic clinicians. The Trust mission is to reduce pain and restore independence to help people live healthy, active, fulfilling lives. The Trust values are Compassion, Openness, Pride, Innovation, Excellence and Respect.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 64200000 - Telecommunications services
- 32429000 - Telephone network equipment
- 32543000 - Telephone switchboards
- 32551400 - Telephone network
- 32550000 - Telephone equipment
- 64214200 - Telephone switchboard services
- 48000000 - Software package and information systems
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
two.2.4) Description of the procurement
The Royal Orthopaedic Hospital NHS Foundation Trust are seeking to award a 5 year contract with the option to extend for a further 5 years (subject to review in year 3 of the extension) for the delivery of a complete cloud based telephony replacement managed service with the option for other BSOL ICS (BSOL) Trust’s/ Organisation’s to join at a later date.
ROH are at the mercy of a very old Siemens ISDX and parts and experience are both in short supply, failures are commonplace, and this causes significant issues when dealing with patients
The position within ROH is rather more pressing than within other trusts as they have a burning platform to contend with. A siemens ISDX. The ISDX product lifecycle was announced as end-of-sale by Siemens/Unify on 30th June 2016. ROH currently requires that its entire estate be upgraded from its current TDM platform and moved to the cloud. ROH currently sub-contracts its switchboard services from UHB and the system is currently configured for 391 DDI lines, (Daisy Group) 15 Digital lines and 786 extensions serving 1500 users many of these are shared desk phones. Fixed lines are provided by Virgin Media. MS Teams is used for conference services. All users currently have an E3 licence. As part of this bid it is also required that the service be decommissioned and disposed of once the staff are transitioned onto the new service. There will be a period of transition in that support may need to be provided to the old system before decommissioning.
Information on the other Trusts/Organisations within the BSOL ICS can be found within the ITT documents.
two.2.5) Award criteria
Price
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
60
This contract is subject to renewal
Yes
Description of renewals
The contract will have an option to extend for a further 5 years subject to a review by any one Authority at the end of Year 2 of the extension period as explained within the ITT document.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-018125
four.2.2) Time limit for receipt of tenders or requests to participate
Originally published as:
Date
17 November 2023
Local time
1:00pm
Changed to:
Date
23 January 2024
Local time
1:00pm
See the change notice.
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Tender must be valid until: 19 April 2024
four.2.7) Conditions for opening of tenders
Date
28 September 2023
Local time
5:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.3) Additional information
To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family.force.com/s/Welcome.
Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at:
Phone: 0800 9956035
E-mail: support-health@atamis.co.uk
six.4) Procedures for review
six.4.1) Review body
University Hospitals Birmingham on behalf of
Mindelsohn Way
Birmingham
B15 1NU
Country
United Kingdom