Scope
Description
NI Water is seeking a solution that will survey our customer satisfaction by gathering customer feedback in real time and displaying this on clear dashboards. In addition, the solution will use key metrics such as sentiment analysis to give insightful, comparable results. Furthermore, the solution will analyse the collected data, have an ability to filter different functions/employees to help find root causes and specify areas of strength and weakness. This service is to be available on a hosted, managed service basis, 24 hours a day, 7 days per week, 365 days a year. See Specification for more details.
Total value (estimated)
- £175,200 including VAT
Below the relevant threshold
Contract dates (estimated)
- 19 June 2025 to 18 June 2027
- Possible extension to 18 June 2031
- 6 years
Description of possible extension:
4 potential extensions of 12 months
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Submission
Tender submission deadline
12 June 2025, 11:59pm
Submission address and any special instructions
Tenders may be submitted electronically
Yes
Award criteria
Award criteria is based on technical and financial
Procedure
Procedure type
Below threshold - open competition
Contracting authority
NI Water
- Public Procurement Organisation Number: PCZH-7295-JJTZ
Westland House
Belfast
BT14 6TE
United Kingdom
Email: sourcing@nitwater.com
Region: UKN06 - Belfast
Organisation type: Public authority - sub-central government
Devolved regulations that apply: Northern Ireland