Section one: Contracting authority
one.1) Name and addresses
Karbon Homes
Number Five, Gosforth Park Avenue
Newcastle
NE12 8EG
Country
United Kingdom
NUTS code
UKC22 - Tyneside
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Out of Hours Customer Contact Service
Reference number
CA9057 - 210504T
two.1.2) Main CPV code
- 79512000 - Call centre
two.1.3) Type of contract
Services
two.1.4) Short description
Out of Hours Customer Contact Service
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £272,270
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKC22 - Tyneside
Main site or place of performance
Tyneside
two.2.4) Description of the procurement
Out of Hours Customer Contact Service
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 60.00%
Cost criterion - Name: Cost / Weighting: 40.00%
two.2.11) Information about options
Options: Yes
Description of options
60 month(s) from the commencement date, with 36 initial month(s) and option to extend 1x24 month(s)
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-016863
Section five. Award of contract
Contract No
CA9057
Title
Out of Hours Customer Contact Service
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
16 November 2021
five.2.2) Information about tenders
Number of tenders received: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
go-centric Limited
St Paul's House, 23 Park Square,
Leeds
LS1 2ND
stuart.morgan@go-centric.co.uk
Telephone
+44 7711111424
Country
United Kingdom
NUTS code
- UK - United Kingdom
Internet address
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £272,270
Section six. Complementary information
six.3) Additional information
Estimated contract value represents the upper limit of the total contract value, taking into account all potential extensions.
There is an operational requirement to have one provider of these services across all Karbon sites, therefore this service has not been broken into Lots
six.4) Procedures for review
six.4.1) Review body
Karbon Homes Limited
Number 5, Gorforth Park Avenue, Gorforth Business Park
Newcastle upon Tyne
NE12 8EG
Country
United Kingdom
Internet address
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Contact Karbon Homes in the first instance