Section one: Contracting authority/entity
one.1) Name and addresses
Cabinet Office (Government Digital Service)
The White Chapel Building
London
E1 8QS
Contact
Commercial Team
gds-digital-buyer@digital.cabinet-office.gov.uk
Country
United Kingdom
Region code
UKI42 - Tower Hamlets
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
https://www.gov.uk/government/organisations/government-digital-service
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
WP2248.1 & WP2248.2: SMS Provider(s) for GOV.UK Notify
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
GOV.UK Notify is a digital communications platform, developed and run by the Government Digital Service (GDS). Notify allows public sector service teams to send notifications (text message, email and post) to their users.
The notifications are typically status updates, requests for action, MFA codes, receipts of applications or supporting information, and reminders. The messages are sent via an API or manually through a web interface.
Currently there are over 8,700 service teams using GOV.UK Notify, from over 1,500 public sector organisations across central and local government and the NHS.
Notify sends an average of 3 million SMS fragments a day, regularly achieving peaks of 7 million.
Many Notify services send messages that are longer than one fragment and the average message sent via Notify is 2 fragments long. Notify SMS messages have a high average delivery rate of 95.7%.
Notify uses two concurrently integrated SMS suppliers to ensure a resilient service. Typically, traffic is shared between the two based on supplier performance (speed of processing) and load. Ultimately GDS reserves the right to allocate work between suppliers at its absolute discretion and there is no guarantee of volume as it's influenced by both government policy and how the services choose to use Notify.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2024/S 000-026943
Section seven. Changes
seven.1) Information to be changed or added
seven.2) Other additional information
Clarification question responses published to contracts finder