Section one: Contracting authority
one.1) Name and addresses
East of England Ambulance Service NHS Trust
Whiting Way
Melbourn
SG8 6EN
Contact
Emma Saunderson
Country
United Kingdom
Region code
UKH12 - Cambridgeshire CC
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://health-family.force.com/s/Welcome
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
https://health-family.force.com/s/Welcome
Tenders or requests to participate must be submitted to the above-mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://health-family.force.com/s/Welcome
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
EEAST - 24-T15 - Conflict Resolution Training
Reference number
24-T15
two.1.2) Main CPV code
- 80500000 - Training services
two.1.3) Type of contract
Services
two.1.4) Short description
For the Provision of Conflict Resolution Training
two.1.5) Estimated total value
Value excluding VAT: £165,000
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH - East of England
two.2.4) Description of the procurement
The East of England Service NHS Trust (“the Authority”) covers the six counties which make up the East of England – Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk and provides a range of services, but is best known for the 999-emergency service. Our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.
Our diverse area is spread over about 7,500 square miles and contains a mix of rural, coastal and urban areas – from Watford to Wisbech and Cromer to Canvey Island. Our services are tailored to meet the needs of each community’s differing environmental and medical needs.
The Authority employs more than 5,000 staff and 1,000 volunteers to deal with 1,384,547 emergency calls every year. Staff and volunteers are trained and experienced in caring for patients in a variety of situations, ranging from life-threatening illness and injury to less serious situations such as falls in the home or patients with minor injuries.
In addition, the Authority handles more than one million non-emergency patient journeys to and from routine hospital appointments. Further information regarding the Authority can be obtained from www.eastamb.nhs.uk.
The Authority requires an external specialist company to provide an Accredited Conflict Resolution training package to support staff including our volunteers, where appropriate, in the management of actual or potential aggression and the prevention and management of clinically related challenging behaviour (in line with NHS Protect Guidance).
All training provision will be in line with legislation, NHS Protect requirements and agreed by the internal Trust Health and Safety Committee and Local Security Management Specialist. Session durations will be in line with NHS Protect guidance and agreed with the Authority.
The course must cover both theory of conflict resolution as well as physical de-escalating, safety and control techniques.
The duration of the contract will be three (3) years with the Authority having the option to extend for up to two (2) further periods of twelve (12) months.
The Authority does not guarantee any level of business or exclusivity arising from the award of this Contract.
Full details of the Authority's requirements are set out in the Specification in Annex B2 of Section B.
The Authority requires an external specialist company to provide an Accredited Conflict Resolution training package to support staff including our volunteers, where appropriate, in the management of actual or potential aggression and the prevention and management of clinically related challenging behaviour (in line with NHS Protect Guidance).
All training provision will be in line with legislation, NHS Protect requirements and agreed by the internal Trust Health and Safety Committee and Local Security Management Specialist. Session durations will be in line with NHS Protect guidance and agreed with the Authority.
The course must comply with the Skills for Health “Core Skills Training Framework” (CTSF) requirements of Conflict Resolution Training.
The course must cover both theory of conflict resolution as well as physical de-escalating, safety and control techniques.
The Supplier must be able to certificate the Authority’s trained staff, on completion of the course, with a formal “Conflict Resolution” or similar accredited qualification on the RQF Framework.
The Supplier must have a clear understanding of the complexities and nature of healthcare related conflict resolution requirements.
The Supplier must be certified by the BILD Association of Certified Training as complying with the Restrain Reduction Network Training Standards
two.2.5) Award criteria
Price is not the only award criterion and all criteria are stated only in the procurement documents
two.2.6) Estimated value
Value excluding VAT: £165,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 December 2024
End date
30 November 2027
This contract is subject to renewal
Yes
Description of renewals
The contract duration is three (3) years with the option to extend for up to two (2) further periods of twelve (12) months
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.2) Contract performance conditions
See tender documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
30 September 2024
Local time
5:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 4 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
30 September 2024
Local time
5:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
East of England Ambulance Service NHS Trust
Lakeview House, Fraser Road
Bedford
MK44 3WH
Country
United Kingdom