Section one: Contracting authority
one.1) Name and addresses
H M Revenue and Customs
Ralli Quays, 3 Stanley Street
Salford
M60 9LA
Contact
Jessica Goodwin
Telephone
+44 7391732055
Country
United Kingdom
NUTS code
UKD - North West (England)
Internet address(es)
Main address
https://www.gov.uk/government/organisations/hm-revenue-customs
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://www.gov.uk/government/organisations/hm-revenue-customs
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Other activity
Direct and Indirect Tax Collection
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Input and Output Communication Services
Reference number
SR442088773
two.1.2) Main CPV code
- 22000000 - Printed matter and related products
two.1.3) Type of contract
Supplies
two.1.4) Short description
HMRC is considering future options for technology-based capabilities to enable the effective and efficient management, and control of both inbound and outbound communications, designed to support HMRC customers with the collection of tax and payment of benefits.
HMRC is seeking input from the market as how it can best maintain the current high standards of communication linked to a specific set of services, their current capabilities and how best emerging technologies could improve and transform upon the level of customer service offered.
The purpose of this Prior Information Notice is to alert interested parties and invite potential suppliers to participate in pre market engagement activity during the period 15th November to 10th December.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 22900000 - Miscellaneous printed matter
- 32412000 - Communications network
- 32417000 - Multimedia networks
- 64212100 - Short Message Service (SMS) services
- 79999100 - Scanning services
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
HMRC are seeking a supplier(s) to deliver a trusted service for continuity of current services as well as support our vision for innovative solutions to assist with our digital transformation. There is a particular interest in the options for:
a) presenting outputs in different formats that could be delivered through Customer facing digital tax accounts to support customers in line with HMRC's digital ambitions
b) maximising the value obtained by converting paper input into digital formats
two.2.14) Additional information
Further details and registration for the pre market engagement activity will be completed electronically though HMRC's SAP Ariba eSourcing tool. You will be required to advise your interest to Jessica.goodwin1@hmrc.gov.uk to be added to the Ariba event and complete a short questionnaire upon registration, via the Ariba system.
Suppliers using HMRCs Ariba for the first time, will need to register at:
http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full
As part of the registration process you will receive a system generated email.
Once you have obtained your account ID (AN) number, please email Jessica.goodwin1@hmrc.gov.uk with the following information:
The contract title shown in Section II.1.1)
Your organisation's HMRC SAP Ariba account ID
two.3) Estimated date of publication of contract notice
18 February 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
The pre market engagement will consist of a written submission in response to a brief provided by HMRC through the Ariba RFI event. This will be followed up by virtual 1-2-1 presentations to clarify and expand. The written submission will be required by 12:00 on 26th November and the presentations are expected to take place from 1st December 2022. Further information will be provided as part of the RFI event in Ariba.