Section one: Contracting authority
one.1) Name and addresses
Torbay Council
Town Hall, Castle Circus
Torquay
TQ1 3DR
Contact
Mr Adam Harmer
procurement.team@torbay.gov.uk
Telephone
+44 1803207626
Country
United Kingdom
NUTS code
UKK42 - Torbay
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Customer Relationship Management (CRM) System
Reference number
DN518794
two.1.2) Main CPV code
- 48445000 - Customer Relation Management software package
two.1.3) Type of contract
Supplies
two.1.4) Short description
Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Lowest offer: £510,953 / Highest offer: £878,953 taken into consideration
two.2) Description
two.2.2) Additional CPV code(s)
- 72212445 - Customer Relation Management software development services
two.2.3) Place of performance
NUTS codes
- UKK42 - Torbay
two.2.4) Description of the procurement
Torbay Council has entered into an agreement with a provider for the supply, implementation and licensing of an improved customer relationship management (CRM) system.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 40
Quality criterion - Name: Social Value / Weighting: 10
Cost criterion - Name: Cost / Weighting: 50
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2021/S 000-000228
four.2.9) Information about termination of call for competition in the form of a prior information notice
The contracting authority will not award any further contracts based on the above prior information notice
Section five. Award of contract
Contract No
TTRAN3220
Title
Customer Relationship Management (CRM) System
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
12 November 2021
five.2.2) Information about tenders
Number of tenders received: 20
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Civica UK Limited
Southbank Central, 30 Stamford Street
London
SE1 9LQ
Telephone
+44 1137330647
Country
United Kingdom
NUTS code
- UK - United Kingdom
National registration number
01628868
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £300,000
Lowest offer: £510,953 / Highest offer: £878,953 taken into consideration
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Legal Services, Torbay Council
Town Hall, Castle Circus
Torquay
TQ1 3DR
Country
United Kingdom