Section one: Contracting authority
one.1) Name and addresses
Anchor Hanover Group
2 Godwin St
Bradford
BD1 2ST
Contact
Samuel Roscoe
Country
United Kingdom
NUTS code
UKE41 - Bradford
Internet address(es)
Main address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://anchorhanover.waxlive. com/S2C/Bespoke/AnchorHanover/AnchorHanoverRegistration.aspx
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://anchorhanover.waxlive. com/S2C/Bespoke/AnchorHanover/AnchorHanoverRegistration.aspx
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
AHG_000362 - Customer Satisfaction Surveys
two.1.2) Main CPV code
- 79342311 - Customer satisfaction survey
two.1.3) Type of contract
Services
two.1.4) Short description
Anchor?s overarching ambition is to be recognised by our customers and other stakeholders as the best provider of housing and care services to older people.
Our customer plan is:
? Improve customer satisfaction across all services to upper quartile levels
? Truly customer centric approach ? putting customers at the heart of all decision making
? Culture of be the best in everything we do, in both our service and the handling of complaints at source wherever possible.
? Challenge and eradicate poor service everywhere
? Shift consultation to genuine engagement in decision making and continual improvement
Our aim is to put in place a provider who can satisfy the customer satisfaction survey requirement in support of the aforementioned plan
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKE41 - Bradford
two.2.4) Description of the procurement
Anchor plan on running an SQ for the provision of a number of separate surveys running as a programme from 2022 - 2025. We are looking for end to end management of the process from concept through to delivery and insight. The programme is as follows (these may be subject to change):
? Anchor Housing Satisfaction Survey
? Anchor Responsive Repairs Satisfaction Survey
? Anchor Planned Works Satisfaction Survey
? Anchor On Call Satisfaction Survey
? Anchor Villages Satisfaction Survey
? Anchor Extracare Satisfaction Survey
? Anchor Complaint Handling Satisfaction Survey
? Anchor New Developments Satisfaction Survey
? Anchor Annual Care Services Satisfaction Survey
The above surveys will be carried out in a number of ways including postal, paper and online.
We also require detailed analysis and reporting on the above surveys.
two.2.6) Estimated value
Value excluding VAT: £1
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Start date
1 April 2022
This contract is subject to renewal
Yes
Description of renewals
1+1
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The dates included in this notice may be subject to change
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
three.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
three.2) Conditions related to the contract
three.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of expressions of interest
Date
6 December 2021
Local time
4:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.5) Scheduled date for start of award procedures
1 March 2022
Section six. Complementary information
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.4) Procedures for review
six.4.1) Review body
Leeds Combined Court Centre
1 Oxford Row
Leeds
LS1 3BG
Country
United Kingdom