Section one: Contracting authority
one.1) Name and addresses
Norfolk County Council
County Hall, Martineau Lane
Norwich
NR1 1DH
Contact
Annie Southgate
Country
United Kingdom
NUTS code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/norfolkcc/aspx/Home
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Home Support Principal Provider - Areas of West and North Norfolk
Reference number
NCCT42879
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement.This procurement was split into 7 lots, which covers PCNs in West and North of Norfolk:For the West area the lots area: 1. Coastal2. Kings Lynn3. Fens and Brecks4. Swaffham and Downham For the North area the lots are: 5. NN16. NN27. NN3
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £116,577,670
two.2) Description
two.2.1) Title
1. Coastal
Lot No
1
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
West Norfolk
two.2.4) Description of the procurement
Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 1. Coastal
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 85
Cost criterion - Name: Price / Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
two.2) Description
two.2.1) Title
2. Kings Lynn
Lot No
2
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
Main site or place of performance
Kings Lynn
two.2.4) Description of the procurement
Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 2. Kings Lynn
two.2.5) Award criteria
Quality criterion - Name: quality / Weighting: 85
Cost criterion - Name: Price / Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
two.2) Description
two.2.1) Title
3. Fens and Brecks
Lot No
3
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This is for Lot 3. Fens and Brecks
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 85
Cost criterion - Name: Price / Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
two.2) Description
two.2.1) Title
4. Swaffham and Downham
Lot No
4
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
Norfolk County Council has appointed one Principal provider to deliver home support services in the West area. This was for 4. Swaffham and Downham
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 85
Cost criterion - Name: Price / Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
two.2) Description
two.2.1) Title
5. North Norfolk 1
Lot No
5
two.2.2) Additional CPV code(s)
- 85300000 - Social work and related services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
Norfolk County Council has appointed one Principal provider to deliver home support services in the North area. This is for Lot5.North Norfolk 1
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 85
Cost criterion - Name: Price / Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
two.2) Description
two.2.1) Title
6. North Norfolk 2
Lot No
6
two.2.2) Additional CPV code(s)
- 85310000 - Social work services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
Norfolk County Council has appointed one Principal provider to deliver home support services in the North area. This was for Lot 6. North Norfolk 2
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 85
Price - Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
two.2) Description
two.2.1) Title
7. North Norfolk 3
Lot No
7
two.2.2) Additional CPV code(s)
- 85310000 - Social work services
two.2.3) Place of performance
NUTS codes
- UKH16 - North and West Norfolk
two.2.4) Description of the procurement
Norfolk County Council wishes to appoint one Principal provider to deliver home support services in the North area. This is for Lot 7. North Norfolk 3Please note that our intention overall is to limit a provider to having a maximum of 50% of the PCNs in an area. Bidders may apply for all lots in each area, but will be awarded no more than 2 for each area. If you have been successful in previous procurements, the number of lots you hold for an area will be taken into consideration.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 85
Price - Weighting: 15
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
Each area will have a different start date. 2 December 2024 for the North (NN1, NN2 and NN3) and 27 January 2025 for the West (Coastal, Kings Lynn, Fens & Brecks and Swaffham & Downham)
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-011652
Section five. Award of contract
Contract No
NCCT42879
Lot No
1
Title
Home Support Principal Provider for Areas of West & North Norfolk
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 August 2024
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 7
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Universal Care Services UK Ltd t/a Carewatch
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £11,766,643.2
Total value of the contract/lot: £11,726,208
Section five. Award of contract
Contract No
NCCT42879
Lot No
2
Title
Home Support Principal Provider for Areas of West & North Norfolk
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section five. Award of contract
Contract No
NCCT42879
Lot No
3
Title
Home Support Principal Provider for Areas of West & North Norfolk
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
No tenders or requests to participate were received or all were rejected
Section five. Award of contract
Contract No
NCCT42879
Lot No
4
Title
Home Support Principal Provider for Areas of West & North Norfolk
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 August 2024
five.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 9
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Hales Group Ltd
Peterborough
Country
United Kingdom
NUTS code
- UKH11 - Peterborough
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £16,676,150.4
Total value of the contract/lot: £16,676,150.4
Section five. Award of contract
Contract No
NCCT42879
Lot No
5
Title
Home Support Principal Provider for Areas of West & North Norfolk
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 August 2024
five.2.2) Information about tenders
Number of tenders received: 10
Number of tenders received from SMEs: 10
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 10
Number of tenders received by electronic means: 10
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Norvic Healthcare (Anglia) Limited
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £14,597,206
Total value of the contract/lot: £14,597,206
Section five. Award of contract
Contract No
NCCT42879
Lot No
6
Title
Home Support Principal Provider for Areas of West & North Norfolk
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 August 2024
five.2.2) Information about tenders
Number of tenders received: 12
Number of tenders received from SMEs: 2
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 12
Number of tenders received by electronic means: 12
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Manorcourt Care (Norfolk) Limited
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £15,325,689.6
Total value of the contract/lot: £15,325,689.6
Section five. Award of contract
Contract No
NCCT42879
Lot No
7
Title
Home Support Principal Provider for Areas of West & North Norfolk
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
14 August 2024
five.2.2) Information about tenders
Number of tenders received: 13
Number of tenders received from SMEs: 10
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 13
Number of tenders received by electronic means: 13
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Hales Group Ltd
Peterborough
Country
United Kingdom
NUTS code
- UKH11 - Peterborough
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £12,701,707.2
Total value of the contract/lot: £12,701,707.2
Section six. Complementary information
six.3) Additional information
The values indicated for each lot are based on the number of hours we predict for each lot per week multiplied by the total number of years each contract may run for,
six.4) Procedures for review
six.4.1) Review body
Norfolk County Council - Head of Sourcing
Norwich
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
NP Law - Norfolk
Norwich
Country
United Kingdom