Section one: Contracting authority
one.1) Name and addresses
North Yorkshire County Council
North Yorkshire County Council, County Hall
Northallerton
DL7 8AD
Contact
Mr Tim Wood
Telephone
+44 1609798407
Country
United Kingdom
NUTS code
UKE22 - North Yorkshire CC
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local Agency/Office
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Advocacy Services in North Yorkshire
Reference number
DN579573
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
The Authority wishes to award a contract(s) for Independent Advocacy Services (Lot 1); Independent Health Complaints and Advocacy Service (Lot 2) ; Advocacy Services for Children and Young People (Lot 3) (“the Contract”).
This Contract is being tendered as an Open process in accordance with regulation 27 of the Public Contracts Regulations 2015 as amended. This procurement falls under Section 7 – Social & Other Specific Services of the PCRs 2015.
The Contract will be for a period of 3 years with an option to extend for a further period of up to 2 years, and then a further extension of up to 2 years. Therefore, the total possible Contract duration is 3 years+2 years+2 years.
The anticipated annual value of Lot 1 is £609,112 (total contract value £4,263,784); the anticipated annual value of Lot 2 is £121,041 (total contract value £847,287); the anticipated annual value of Lot 3 is £68,000 (total contract value £476,000), therefore the anticipated value of the Contract is £5,587,071. Inflation may be awarded at the Council's discretion.
two.1.5) Estimated total value
Value excluding VAT: £5,700,000
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Independent Advocacy Services
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKE22 - North Yorkshire CC
two.2.4) Description of the procurement
North Yorkshire County Council is commissioning an Independent Advocacy Service. This service specification outlines the requirements for a single provider to provide a comprehensive advocacy service for adults. The service will have the following elements;
• Care Act Statutory Advocacy;
• Non-Statutory Advocacy;
• Independent Mental Capacity Advocacy (IMCA);
• Deprivation of Liberty (DoLS) Safeguards Relevant Person’s Representative (RPR);
• Independent Mental Health Advocacy (IMHA);
• Providing an educational and preventative role promoting self-advocacy and other forms of advocacy to individuals and health and social care organisations; and
• If not eligible for independent advocacy, to signpost to alternative sources of support, information and advice appropriate for their needs.
The Service will provide Care Act 2014 (Care Act) and specialist advocates, and RPRs to work as required within national guidelines and recognised good practice, to support and represent People who have substantial difficulty or lack capacity as defined in the specification together with the Care Act, MHA, MCA and DoLS codes of practice.
two.2.5) Award criteria
Quality criterion - Name: Specification requirements / Weighting: 12
Quality criterion - Name: Implementation plan / Weighting: 12
Quality criterion - Name: Key partnerships / Weighting: 8
Quality criterion - Name: Service promotion / Weighting: 8
Quality criterion - Name: Training and supervision / Weighting: 8
Quality criterion - Name: Accessibility / Weighting: 10
Quality criterion - Name: Resilience / Weighting: 10
Quality criterion - Name: Safeguarding / Weighting: 7
Quality criterion - Name: Social value / Weighting: 5
Price - Weighting: 20
two.2.6) Estimated value
Value excluding VAT: £4,270,000
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
End date
31 March 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years.
2 potential extension periods of 2 years i.e.1st extension:01/04/25 – 31/03/27 and 2nd extension: 01/04/27 – 31/03/29.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Independent Health Complaints and Advocacy Service
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKE22 - North Yorkshire CC
two.2.4) Description of the procurement
The North Yorkshire Independent Complaints Advocacy Service is a client centred, flexible service that empowers any North Yorkshire resident who wishes to complain about their healthcare commissioned and/or provided by the NHS (the Service Users for the purposes of the Agreement). It supports residents of North Yorkshire to make a complaint even if the NHS funded treatment they received was provided outside of the County.
NHS funded treatment may include services commissioned or provided by hospital trusts, mental health trusts, GPs, clinical commissioning groups, ambulance service trusts, dentists, pharmacists, opticians and other healthcare practitioners delivering NHS funded services.
The North Yorkshire Independent Complaints Advocacy Service will provide practical support and direction to residents of North Yorkshire at every stage of the NHS complaints pathway in order to assist them in finding a resolution to their NHS complaints.
two.2.5) Award criteria
Quality criterion - Name: Understanding of service / Weighting: 5
Quality criterion - Name: Case studies / Weighting: 10
Quality criterion - Name: Implementation / Weighting: 10
Quality criterion - Name: Service delivery / Weighting: 20
Quality criterion - Name: Training and supervision / Weighting: 6
Quality criterion - Name: Information management systems / Weighting: 6
Quality criterion - Name: Maintaining a quality service / Weighting: 6
Quality criterion - Name: Effective governance / Weighting: 7
Quality criterion - Name: Social value / Weighting: 5
Quality criterion - Name: Accessibility / Weighting: 5
Price - Weighting: 20
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
End date
31 March 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years.
2 potential extension periods of 2 years i.e.1st extension:01/04/25 – 31/03/27 and 2nd extension: 01/04/27 – 31/03/29.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Advocacy Services for Children and Young People
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKE22 - North Yorkshire CC
two.2.4) Description of the procurement
The purpose of this service is:
• To provide independent support to children and young people who wish to make a complaint about the services they are receiving from the Council.
• To ensure that the interests of the children and young people who access the service are safeguarded.
• To ensure the safety and wellbeing of vulnerable children and young people and enhance the quality of services provided to them directly or indirectly, by the Council.
• To encourage children and young people to be involved in decision making and to support, enable and empower young people to solve problems.
• To encourage children and young people to acknowledge, accept and learn to address their responsibilities in an acceptable way.
two.2.5) Award criteria
Quality criterion - Name: Delivery model / Weighting: 15
Quality criterion - Name: Raising awareness / Weighting: 5
Quality criterion - Name: Feedback / Weighting: 5
Quality criterion - Name: Escalation process / Weighting: 5
Quality criterion - Name: Implementation plan / Weighting: 15
Quality criterion - Name: Relationship with partners / Weighting: 5
Quality criterion - Name: Service promotion / Weighting: 5
Quality criterion - Name: Training and supervision / Weighting: 10
Quality criterion - Name: Safeguarding / Weighting: 5
Quality criterion - Name: Adding value / Weighting: 5
Quality criterion - Name: Business continuity / Weighting: 5
Price - Weighting: 20
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
End date
31 March 2029
This contract is subject to renewal
Yes
Description of renewals
Initial term of three years.
2 potential extension periods of 2 years i.e.1st extension:01/04/25 – 31/03/27 and 2nd extension: 01/04/27 – 31/03/29.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
10 December 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.6) Minimum time frame during which the tenderer must maintain the tender
Duration in months: 3 (from the date stated for receipt of tender)
four.2.7) Conditions for opening of tenders
Date
10 December 2021
Local time
12:00pm
Place
Procurement and Contract Management, North Yorkshire County Council, County Hall, Northallerton, DL7 8AD
Information about authorised persons and opening procedure
An independent member of the Procurement and Contract Management section will verify the tenders through our e-tendering system (YORtender).
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: Yes
six.3) Additional information
To access the tender documents you must register your organisation details on the YORtender (ProContract) system at https://procontract.due-north.com/Login/ by creating a username, password and company profile.
To view details of this opportunity click on the Find Opportunities icon within the Opportunities section. Select North Yorkshire County Council from the Organisations drop down in the filter section and click Update. The Opportunity should then be displayed on the page. Alternatively use the Find Opportunities icon and
• change the All Data drop down to Reference Number in the search drop down;
• enter the contract ID.
• click Go, and the details of this contract should be displayed.
Once you have selected the Opportunity by clicking on the project title, you will need to express your interest by clicking the Register Interest In This Opportunity button. This will then allow you to download any documentation required, complete and upload the documents to the system. This must be done in advance of the deadline date.
If you require further information, guidance or support using YORtender (ProContract) please visit the supplier help centre: https://supplierhelp.due-north.com/ If you have specific system issues please log a support call using the following link: http://proactis.kayako.com/procontractv3/Core/Default/Index
Alternatively you can log your call by emailing ProContractSuppliers@proactis.com. For critical and time-sensitive issues (requiring resolution within 60 minutes) please call 0330 005 0352.’
six.4) Procedures for review
six.4.1) Review body
High Court of England and Wales
Strand, City of Westminster
London
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Precise information on deadline(s) for review procedures:
North Yorkshire County Council shall in accordance with the Public Contracts (Amendment) Regulations 2015, incorporate a minimum 10 day standstill period commencing at the point that information on the intention to award the contract is sent to tenderers.
The Council shall, as soon as possible after the decision has been made, inform the tenderers and candidates of its decision, and shall do so by notice in writing by the most rapid means of communication practicable.
Should additional information be required, please contact the person cited in paragraph I.1) of this form. If an appeal regarding the award of a contract has not been successfully resolved, Public Contracts Regulations2015 (SI 2015 No 6) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England and Wales).
Any such action must be started within 30 days beginning with the date when the aggrieved party first knew or ought to have known that grounds for starting the proceedings had arisen. Where a contract has not been entered into the Court may order the setting aside of the award decision or order the authority to amend any document and may award damages. Following the 10 day standstill period, if no further debriefing has been requested, the Court may only award damages once the contract has been entered into.