Section one: Contracting authority/entity
one.1) Name and addresses
Higher Education Statistics Agency Limited (HESA)
95 Promenade
Cheltenham
GL50 1HZ
Contact
Matthew Ashman
Country
United Kingdom
NUTS code
UKK13 - Gloucestershire
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Confirmit Horizons Software as a Service (SAAS)
Reference number
Proc1731
two.1.2) Main CPV code
- 72260000 - Software-related services
two.1.3) Type of contract
Services
two.1.4) Short description
HESA is seeking to enter into a 3 + 2 year contract with Confirmit Ltd (“Confirmit”), for Confirmit to provide Horizons software a unique software as a service required by HESA for the purposes of undertaking surveys. Confirmit’s Horizons software is both an online web survey and a Computer assisted telephone interview (CATI) platform. Included within the contract will be the provision of professional services including integration and setup.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £835,283
two.2) Description
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Confirmit’s Horizons Software is unique Software as a Service as it is both an online web survey and a CATI platform that has proven ability to process and manage large numbers of survey respondents. The use by HESA of an integrated CATI and web interface is vitally important to HESA and is critical to the success of the surveys to be undertaken by HESA because it will enable HESA to seamlessly move completion of surveys between a CATI and a web interface and no other platform known to HESA provides this seamless service. It also enables HESA to optimise call centre services by supporting integration with call diallers, providing progressive and predictive dialling patterns. It also provides HESA with real-time agent supervision.
Confirmit’s Horizons Software is also unique in that it meets HESA’s specific requirements to be able to define, sequence, support, manage and oversee the sending of very large volumes of emails and SMS messages and the making of telephone calls.
Confirmit’s Horizons Software is ISO27001 certified and complies with HESA’s data protection and information security requirements.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Confirmit’s Horizons software is a unique Software as a service which is only available in the UK from Confirmit.
Confirmit are uniquely placed to fulfil the requirement of the procurement with their Horizons software which is the only product found to meet HESA’s specific requirements.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract/concession
Title
Confirmit Horizons Software as a Service (SAAS)
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
26 October 2021
five.2.2) Information about tenders
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor/concessionaire
Confirmit Ltd
Blue Fine Building, 110 Southwalk Street
London
SE1 0SU
Country
United Kingdom
NUTS code
- UKI - London
The contractor/concessionaire is an SME
No
five.2.4) Information on value of contract/lot/concession (excluding VAT)
Total value of the contract/lot/concession: £835,283
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Higher Education Statistics Agency Limited
Cheltenham
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The Higher education statistics agency limited will incorporate a standstill period at the point information on the award of the contract is communicated to suppliers by means of this VEAT notice. The standstill period, which will be for 10 calendar days, provides time for suppliers to challenge the award decision before the contract is entered into. The Public Contracts Regulations 2015 article 91 provides for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).