Section one: Contracting authority
one.1) Name and addresses
Bristol City Council
City Hall, College Green
Bristol
BS1 5TR
Contact
Ms Bismah Rahman
Telephone
+44 1179220261
Country
United Kingdom
Region code
UK - United Kingdom
Internet address(es)
Main address
Buyer's address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
Other activity
IT & Software
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Early Market Engagement for CRM Data Project
Reference number
DN740754
two.1.2) Main CPV code
- 48000000 - Software package and information systems
- AA01 - Metal
two.1.3) Type of contract
Supplies
two.1.4) Short description
Bristol City Council wishes to conduct an early market engagement for CRM data project for family hubs. The aim of the system is to:
- Fully digitalise membership of the Family Hubs and reduce the current manual paper process.
- Have complete clarity on family attendance and engagement.
- Enable us to target families in areas and drive-up membership to key programmes.
- Scale the system as we open more hubs across the city.
The data management system will seek to enable the following outcomes and benefits:
• Be able to ingest incoming data from Commissioned Partners and third parties e.g. voluntary organisations automatically.
• Quality assurance reporting requirements to be satisfied on a quarterly basis.
• Accurate data analysis, trend analysis and impact evaluation will enable informed decision making in modelling future service delivery and understanding impact on statutory services ensuring best delivery for citizens. This will promote and sustain the model’s long-term future.
The onsite visitor management system will seek to enable the following outcomes and benefits:
• Families will have the ability to register and sign up to activities onsite.
• Data collected onsite will be integrated into the wider data management system collated into the data lake facilities, enabling attendance tracking and data intelligence.
• Children’s centre staff will be able to spend time engaging with families. Admin staff will be able to focus on improving communications through social media channels and hyper local.
Following an options appraisal and within the constraints of the grant envelope, we are pursuing a tactical solution, and we would like to now move into soft market testing with targeted vendors.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 72000000 - IT services: consulting, software development, Internet and support
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
two.2.4) Description of the procurement
Bristol City Council wishes to conduct an early market engagement for CRM data project for family hubs. The aim of the system is to:
- Fully digitalise membership of the Family Hubs and reduce the current manual paper process.
- Have complete clarity on family attendance and engagement.
- Enable us to target families in areas and drive-up membership to key programmes.
- Scale the system as we open more hubs across the city.
The data management system will seek to enable the following outcomes and benefits:
• Be able to ingest incoming data from Commissioned Partners and third parties e.g. voluntary organisations automatically.
• Quality assurance reporting requirements to be satisfied on a quarterly basis.
• Accurate data analysis, trend analysis and impact evaluation will enable informed decision making in modelling future service delivery and understanding impact on statutory services ensuring best delivery for citizens. This will promote and sustain the model’s long-term future.
The onsite visitor management system will seek to enable the following outcomes and benefits:
• Families will have the ability to register and sign up to activities onsite.
• Data collected onsite will be integrated into the wider data management system collated into the data lake facilities, enabling attendance tracking and data intelligence.
• Children’s centre staff will be able to spend time engaging with families. Admin staff will be able to focus on improving communications through social media channels and hyper local.
Following an options appraisal and within the constraints of the grant envelope, we are pursuing a tactical solution, and we would like to now move into soft market testing with targeted vendors.
two.3) Estimated date of publication of contract notice
2 December 2024
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No