Section one: Contracting authority
one.1) Name and addresses
Citizen Housing Group Limited
4040 Lakeside
Birmingham
B37 7YN
Contact
Joey Barron
Telephone
+44 1707339800
Country
United Kingdom
Region code
UKG - West Midlands (England)
National registration number
RS008181
Internet address(es)
Main address
https://www.citizenhousing.org.uk/
Buyer's address
https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/45191
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Housing and community amenities
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Citizen Home Health Safety Check Contract
Reference number
1237
two.1.2) Main CPV code
- 71314100 - Electrical services
two.1.3) Type of contract
Services
two.1.4) Short description
Citizen has awarded a contract for the provision of Home Health Safety Checks, including gas servicing and electrical compliance works. The contract is split into two lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
Following a two-stage restricted procedure, Sure Maintenance Ltd has been appointed as the successful supplier for both lots. The contract will run for a period of up to 10 years and is designed to promote best practice in service delivery, innovation, and collaborative working.
The procurement process was conducted in accordance with the Public Contracts Regulations 2015.
two.1.6) Information about lots
This contract is divided into lots: Yes
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £11,580,459
two.2) Description
two.2.1) Title
Birmingham, Hereford and Worcester
Lot No
1
two.2.2) Additional CPV code(s)
- 31200000 - Electricity distribution and control apparatus
- 31210000 - Electrical apparatus for switching or protecting electrical circuits
- 31211000 - Boards and fuse boxes
- 31212000 - Circuit breakers
- 31213000 - Distribution equipment
- 31214000 - Switchgear
- 31214500 - Electric switchboards
- 31216000 - Lightning arrestors
- 31600000 - Electrical equipment and apparatus
- 31680000 - Electrical supplies and accessories
- 31681000 - Electrical accessories
- 31681400 - Electrical components
- 31682000 - Electricity supplies
- 39710000 - Electrical domestic appliances
- 39715000 - Water heaters and heating for buildings; plumbing equipment
- 39720000 - Non-electric domestic appliances
- 42160000 - Boiler installations
- 44100000 - Construction materials and associated items
- 44111500 - Insulators and insulating fittings
- 44111530 - Electrical insulating fittings
- 44130000 - Sewer mains
- 50531100 - Repair and maintenance services of boilers
- 50531200 - Gas appliance maintenance services
- 50532000 - Repair and maintenance services of electrical machinery, apparatus and associated equipment
- 50532400 - Repair and maintenance services of electrical distribution equipment
- 50710000 - Repair and maintenance services of electrical and mechanical building installations
- 50711000 - Repair and maintenance services of electrical building installations
- 50720000 - Repair and maintenance services of central heating
- 51100000 - Installation services of electrical and mechanical equipment
- 51110000 - Installation services of electrical equipment
- 51112000 - Installation services of electricity distribution and control equipment
- 65100000 - Water distribution and related services
- 65210000 - Gas distribution
- 65310000 - Electricity distribution
- 65320000 - Operation of electrical installations
- 71317200 - Health and safety services
- 71630000 - Technical inspection and testing services
- 71631000 - Technical inspection services
- 71632000 - Technical testing services
- 50700000 - Repair and maintenance services of building installations
- 45315000 - Electrical installation work of heating and other electrical building-equipment
- 09330000 - Solar energy
- 45331000 - Heating, ventilation and air-conditioning installation work
- 09300000 - Electricity, heating, solar and nuclear energy
- 45310000 - Electrical installation work
- 45311100 - Electrical wiring work
- 45311200 - Electrical fitting work
- 71314100 - Electrical services
- 71334000 - Mechanical and electrical engineering services
- 45211100 - Construction work for houses
- 45262640 - Environmental improvement works
- 45211000 - Construction work for multi-dwelling buildings and individual houses
- 31625100 - Fire-detection systems
- 31625200 - Fire-alarm systems
- 45312100 - Fire-alarm system installation work
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
two.2.4) Description of the procurement
The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:
Annual gas servicing and maintenance
Responsive gas repairs and emergency breakdown cover
Electrical testing (EICRs) and remedial works
Electrical upgrades and installations
Data gathering to support asset management
Delivery of additional home compliance checks during scheduled visits
The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.
The works are split across two geographic lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.
The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.
two.2.5) Award criteria
Quality criterion - Name: Price Per Quality Point / Weighting: 50
Cost criterion - Name: Price Per Quality Point / Weighting: 50
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Coventry
Lot No
2
two.2.2) Additional CPV code(s)
- 31200000 - Electricity distribution and control apparatus
- 31210000 - Electrical apparatus for switching or protecting electrical circuits
- 31211000 - Boards and fuse boxes
- 31212000 - Circuit breakers
- 31213000 - Distribution equipment
- 31214000 - Switchgear
- 31214500 - Electric switchboards
- 31216000 - Lightning arrestors
- 31600000 - Electrical equipment and apparatus
- 31680000 - Electrical supplies and accessories
- 31681000 - Electrical accessories
- 31681400 - Electrical components
- 31682000 - Electricity supplies
- 39710000 - Electrical domestic appliances
- 39715000 - Water heaters and heating for buildings; plumbing equipment
- 39720000 - Non-electric domestic appliances
- 42160000 - Boiler installations
- 44100000 - Construction materials and associated items
- 44111500 - Insulators and insulating fittings
- 44111530 - Electrical insulating fittings
- 44130000 - Sewer mains
- 50531000 - Repair and maintenance services for non-electrical machinery
- 50531100 - Repair and maintenance services of boilers
- 50531200 - Gas appliance maintenance services
- 50532000 - Repair and maintenance services of electrical machinery, apparatus and associated equipment
- 50532400 - Repair and maintenance services of electrical distribution equipment
- 50710000 - Repair and maintenance services of electrical and mechanical building installations
- 50711000 - Repair and maintenance services of electrical building installations
- 50712000 - Repair and maintenance services of mechanical building installations
- 50720000 - Repair and maintenance services of central heating
- 51100000 - Installation services of electrical and mechanical equipment
- 51110000 - Installation services of electrical equipment
- 51112000 - Installation services of electricity distribution and control equipment
- 65100000 - Water distribution and related services
- 65200000 - Gas distribution and related services
- 65300000 - Electricity distribution and related services
- 65310000 - Electricity distribution
- 65320000 - Operation of electrical installations
- 71317200 - Health and safety services
- 71630000 - Technical inspection and testing services
- 71631000 - Technical inspection services
- 71632000 - Technical testing services
- 45312100 - Fire-alarm system installation work
- 31625200 - Fire-alarm systems
- 31625100 - Fire-detection systems
- 45211000 - Construction work for multi-dwelling buildings and individual houses
- 45262640 - Environmental improvement works
- 45211100 - Construction work for houses
- 71334000 - Mechanical and electrical engineering services
- 71314100 - Electrical services
- 45311200 - Electrical fitting work
- 45311100 - Electrical wiring work
- 45311000 - Electrical wiring and fitting work
- 45310000 - Electrical installation work
- 09300000 - Electricity, heating, solar and nuclear energy
- 45331000 - Heating, ventilation and air-conditioning installation work
- 45315000 - Electrical installation work of heating and other electrical building-equipment
- 09330000 - Solar energy
- 50700000 - Repair and maintenance services of building installations
two.2.3) Place of performance
NUTS codes
- UKG - West Midlands (England)
two.2.4) Description of the procurement
The contract covers the provision of Home Health Safety Checks across Citizen’s housing stock, comprising approximately 30,000 residential properties. The scope of services includes, but is not limited to:
Annual gas servicing and maintenance
Responsive gas repairs and emergency breakdown cover
Electrical testing (EICRs) and remedial works
Electrical upgrades and installations
Data gathering to support asset management
Delivery of additional home compliance checks during scheduled visits
The services will be delivered under a Term Partnering Contract (TPC) with robust performance monitoring through KPIs and clear provisions for early termination in the event of poor performance.
The works are split across two geographic lots:
Lot 1: Birmingham, Hereford and Worcester
Lot 2: Coventry
The contract is designed to reduce the number of visits to residents’ homes by coordinating multiple compliance activities during a single visit, thereby improving access rates and service efficiency. The contractor is also required to deliver added value through social value commitments, local employment, and innovative digital solutions to enhance customer experience.
The duration of the contract is up to 10 years, comprising an initial term and potential extension periods.
two.2.5) Award criteria
Quality criterion - Name: Price Per Quality Point / Weighting: 50
Cost criterion - Name: Price Per Quality Point / Weighting: 50
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Restricted procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-025221
Section five. Award of contract
Contract No
1
Lot No
1
Title
Citizen Home Health Safety Check Contract - August 2024
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
10 December 2024
five.2.2) Information about tenders
Number of tenders received: 8
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Sureserve Compliance Holdings Limited
Norfolk House, 13 Southampton Place, London, England, WC1A 2AJ
Southampton
Country
United Kingdom
NUTS code
- UKI - London
National registration number
9790918
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £11,580,459
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
High Court of England & Wales
The Strand
London
WC2A 2LL
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
Citizen will observe a 10-day stand still period following the award of the contract and conduct itself in respect of any appeals in accordance with the Public Contracts Regulations 2015 (as amended).
six.4.4) Service from which information about the review procedure may be obtained
Cabinet Office
70 Whitehall
London
SW1A 2AS
Country
United Kingdom