Section one: Contracting authority
one.1) Name and addresses
University of Aberdeen
University Office, King's College
Aberdeen
AB24 3FX
Country
United Kingdom
NUTS code
UKM50 - Aberdeen City and Aberdeenshire
Internet address(es)
Main address
http://www.abdn.ac.uk/procurement
Buyer's address
https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00102
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
www.publictendersscotland.publiccontractsscotland.gov.uk
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
www.publictendersscotland.publiccontractsscotland.gov.uk
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Student Assistance Programme - University of Aberdeen
Reference number
AU21/27
two.1.2) Main CPV code
- 75122000 - Administrative healthcare services
two.1.3) Type of contract
Services
two.1.4) Short description
The University is seeking a supplier to provide a Student Assistance Programme which will include a Telephone Helpline and optional provision of Virtual Mental Health/Wellbeing Support.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 75122000 - Administrative healthcare services
two.2.3) Place of performance
NUTS codes
- UKM50 - Aberdeen City and Aberdeenshire
two.2.4) Description of the procurement
The University is seeking a supplier to provide a Student Assistance Programme which will include a Telephone Helpline and optional provision of Virtual Mental Health/Wellbeing Support. The aim is for this SAP to offer wrap-around support during periods of university closure, including evenings and overnight; during weekends; and University holiday periods and closures. This must include provision for students based internationally in our overseas campuses (Qatar and China) but also any international location students may be learning from.
two.2.5) Award criteria
Quality criterion - Name: Service Delivery - Methodology / Weighting: 10
Quality criterion - Name: Service Delivery - Quality Assurance / Weighting: 5
Quality criterion - Name: Service Delivery - Continuous Improvement / Weighting: 5
Quality criterion - Name: Service Delivery - Systems / Weighting: 20
Quality criterion - Name: Operation and Management of Contract / Weighting: 7
Quality criterion - Name: Crisis Support Processes / Weighting: 10
Quality criterion - Name: Added Value / Weighting: 5
Quality criterion - Name: Sustainability / Weighting: 3
Quality criterion - Name: Demonstration / Weighting: 5
Price - Weighting: 30
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
36
This contract is subject to renewal
Yes
Description of renewals
Two optional extensions of one year each.
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section three. Legal, economic, financial and technical information
three.1) Conditions for participation
three.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
6 December 2021
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
6 December 2021
Local time
12:00pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.2) Information about electronic workflows
Electronic ordering will be used
Electronic invoicing will be accepted
Electronic payment will be used
six.3) Additional information
The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 20047. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
(SC Ref:672649)
six.4) Procedures for review
six.4.1) Review body
Aberdeen Sheriff Court
Aberdeen
Country
United Kingdom