Scope
Reference
GPhC140QC
Description
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month.
We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.
In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones.
We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
Contract 1. IT Service Management (ITSM) Tool
Supplier
Contract value
- £4,569,189 excluding VAT
- £5,483,027 including VAT
Below the relevant threshold
Date signed
2 May 2025
Contract dates
- 2 May 2025 to 1 May 2028
- 3 years
Main procurement category
Services
CPV classifications
- 72000000 - IT services: consulting, software development, Internet and support
Contract locations
- UKC - North East (England)
- UKD - North West (England)
- UKE - Yorkshire and the Humber
- UKF - East Midlands (England)
- UKG - West Midlands (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
- UKK - South West (England)
Signed contract documents
TOPDesk Award Notification Letter_signed.pdf
Procedure
Procedure type
Below threshold - limited competition
Supplier
TOPDESK UK LIMITED
- Companies House: 05396062
- Public Procurement Organisation Number: PLXD-4134-VHBT
5 Elstree Gate
Borehamwood
WD6 1JD
United Kingdom
Email: info@topdesk.co.uk
Website: https://www.topdesk.com/en/
Region: UKH23 - Hertfordshire
Small or medium-sized enterprise (SME): Yes
Voluntary, community or social enterprise (VCSE): No
Contract 1. IT Service Management (ITSM) Tool
Contracting authority
General Pharmaceutical Council
- Public Procurement Organisation Number: PXRY-5513-YMDN
Level 14, One Cabot Square, Canary Wharf
London
E14 4QJ
United Kingdom
Contact name: Rene Kiliaan
Email: Procurement@pharmacyregulation.org
Website: http://www.pharmacyregulation.org
Region: UKI42 - Tower Hamlets
Organisation type: Public authority - sub-central government