Section one: Contracting authority
one.1) Name and addresses
NHS East Sussex Clinical Commissioning Group
Sackville House, Brooks Close
Lewes
BN7 2FZ
Contact
Sarah Rix - Senior Procurement Manager
sarah.rix@soeprocurement.nhs.uk
Country
United Kingdom
NUTS code
UKJ2 - Surrey, East and West Sussex
Internet address(es)
Main address
one.1) Name and addresses
NHS Brighton and Hove Clinical Commissioning Group
Hove Town Hall, Norton Road
Hove
BN3 4AH
Contact
Sarah Rix - Senior Procurement Manager
sarah.rix@soeprocurement.nhs.uk
Country
United Kingdom
NUTS code
UKJ2 - Surrey, East and West Sussex
Internet address(es)
Main address
one.1) Name and addresses
NHS West Sussex Clinical Commissioning Group
Wicker House, High Street
Worthing
BN11 1DJ
Contact
Sarah Rix - Senior Procurement Manager
sarah.rix@soeprocurement.nhs.uk
Country
United Kingdom
NUTS code
UKJ2 - Surrey, East and West Sussex
Internet address(es)
Main address
one.2) Information about joint procurement
The contract involves joint procurement
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
https://in-tendhost.co.uk/soepscommissioning/aspx/Home
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
High Intensity User Service (Sussex) NHS/SOEPS/21.825 RFI
Reference number
NHS/SOEPS/21.825 RFI
two.1.2) Main CPV code
- 85000000 - Health and social work services
two.1.3) Type of contract
Services
two.1.4) Short description
Request for Information (RFI)
The Commissioner is seeking the views of Healthcare Providers in relation to the provision of a High Intensity User Service in Sussex, based on the Blackpool model (as published in the Commissioning for Value Casebook, February 2015). The Commissioner is considering a contract period of 3 years with an option to extend for a further period of up to 2 years (3+2), commencing in 2022.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 85110000 - Hospital and related services
two.2.3) Place of performance
NUTS codes
- UKJ2 - Surrey, East and West Sussex
Main site or place of performance
Sussex
two.2.4) Description of the procurement
High Intensity User Service (Sussex) NHS/SOEPS/20.825 RFI
NHS East Sussex Clinical Commissioning Group
NHS West Sussex Clinical Commissioning Group
NHS Brighton and Hove Clinical Commissioning Group
Request for Information (RFI)
The Commissioner is seeking the views of Healthcare Providers in relation to the provision of a High Intensity User Service in Sussex, based on the Blackpool model (as published in the Commissioning for Value Casebook, February 2015). The Commissioner is considering a contract period of 3 years with an option to extend for a further period of up to 2 years (3+2), commencing in 2022.
This is a process designed to help the Commissioner to form a view of the best way to commission the service and is not the beginning of a Tender exercise. A Tender advertisement may be issued at the appropriate time, if required, should the Commissioner consider that the optimum route to commission the service is through a procurement exercise. Some questions may seem more relevant and easier to respond to than others at the moment. Please try to respond to as many as you can, as your views are valuable whether or not you have previously come across all of the aspects covered.
Service Description and Outcomes
High Intensity User Leads and supporting staff will be commissioned to work with frequent attenders who present at Emergency Departments in Sussex.
A relatively small percentage of patients are known to generate a disproportionately high percentage of Emergency Department (ED) attendances and non-elective (NEL) hospital admissions. This places high demand on ambulance and unscheduled care services. It can also seriously impact upon the availability of emergency ambulances within our communities.
The High Intensity User Leads and supporting staff will work with the most frequent attenders at each CCG Trust's Emergency Departments; managing a caseload of 50 patients per worker per year.
Lead workers will be expected to work in a non-medicalised model that deals with the underlying psychosocial causes of inappropriate attendance at Emergency Departments. The majority of contact with service users will be by phone and will focus on identifying and de-medicalising the individual's needs, re-connecting the individual with local community support and developing de-escalation strategies.
The main expected outcomes of the service are:
• Improved quality of life for the patients
• Reduced A&E attendance by 40% for the cohort of patients
• Reduced non-elective stays in hospital by 40% for the cohort of patients
• Reduced ambulance conveyance rate by 15% for this cohort of patients (as a by product)
Your feedback at this point will not have a bearing on any future Tender submissions you may wish to offer at a later date, should the Commissioner undertake a procurement for this service. You will not be disadvantaged if you choose not to respond to this RFI but it will be helpful to understand your views at this early stage, so you are encouraged to respond as fully as you can.
Please complete your response and return via our eTendering Portal, reference: High Intensity User Service (Sussex) NHS/SOEPS/21.825/RFI by 5pm on 17th November 2021.
Thank you for your participation - we appreciate your time and effort in completing this RFI.
two.3) Estimated date of publication of contract notice
10 January 2022
Section six. Complementary information
six.3) Additional information
Please note: NHS England and Improvement have announced that the Sussex Health and Care Partnership, which is made up of all health and care organisations across East Sussex, West Sussex, and Brighton and Hove, has successfully met the criteria to become an Integrated Care System (ICS). An ICS is a way of working across health and care organisations that allows them to work closer together, to take collective responsibility of the health and wellbeing of populations across large areas.
It is not anticipated that the statutory responsibility or accountability of the individual health and care organisations working as an ICS will be affected, save for the expectation that CCG organisations will be abolished and functions transferred to the ICS. As a result of these intended healthcare reforms, the Contracting Authority(s) currently NHS East Sussex CCG/NHS West Sussex CCG/NHS Brighton and Hove CCG, may change during the life of the contract.