Pipeline

Contact Centre Services

  • STUDENT LOANS COMPANY

UK1: Pipeline notice - Procurement Act 2023 - view information about notice types

Notice identifier: 2025/S 000-027397

Procurement identifier (OCID): ocds-h6vhtk-0525f9

Published 25 May 2025, 5:16pm



Scope

Description

Resource augmentation contract for contact centre service for student application and payment management

Total value (estimated)

  • £100,000,000 excluding VAT
  • £120,000,000 including VAT

Contract dates (estimated)

  • 30 March 2029 to 30 March 2031
  • 2 years, 1 day

Main category

Services

CPV classifications

  • 79342300 - Customer services

Contract locations

  • UK - United Kingdom

Submission

Publication date of tender notice (estimated)

1 December 2027


Contracting authority

STUDENT LOANS COMPANY

  • Companies House: 02401034
  • Public Procurement Organisation Number: PMXL-3278-BCWT

Memphis Building Lingfield Point

Darlington

DL1 1RW

United Kingdom

Region: UKC13 - Darlington

Organisation type: Public authority - central government