Section one: Contracting authority
one.1) Name and addresses
Home Office
Peel Building, 2 Marsham Street
London
SW1P 4DF
fssindustryengagementevent@homeoffice.gov.uk
Country
United Kingdom
NUTS code
UK - United Kingdom
Internet address(es)
Main address
one.3) Communication
Additional information can be obtained from the above-mentioned address
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Future Supplier Services - Front End Services
Reference number
C11327
two.1.2) Main CPV code
- 75110000 - General public services
two.1.3) Type of contract
Services
two.1.4) Short description
The Home Office is responsible for making decisions every year about who has rights to visit or stay in the country. Future Supplier Services (FSS) is a strategic buying programme that has been set up to procure a variety of services for UK Visas and Immigration (UKVI) and some additional services for Her Majesty’s Passport Office (HMPO).
The remit of FSS is to assess how we will deliver services in the future, including running the procurements, mobilising the resulting contracts, and delivering them into business as usual operations.
Following market engagement events held in July 2020 and January 2021, it has been decided that the procurement of the front end services under the Future Supplier Services programme will be procured through a Competitive Procedure with Negotiation through a geographically lotted procurement.
Front end services under the procurement requires the provision of a network of service points, aligned to specific locations within each lot. These service points will offer a variety of services to include; biometric enrolment, digital interviewing and associated customer-facing physical infrastructure, as well as other supporting services.
The Standard Selection Questionnaire for this procurement is expected to be released in December 2021. The purpose of this notice is to notify prospective bidders of a pre-launch event scheduled to take place on Wednesday 24th November 2021. Details of how to register for this event are provided in section VI.3.
two.1.5) Estimated total value
Value excluding VAT: £1,200,000,000
two.1.6) Information about lots
This contract is divided into lots: Yes
two.2) Description
two.2.1) Title
Africa and Middle East
Lot No
1
two.2.2) Additional CPV code(s)
- 32232000 - Video-conferencing equipment
- 32571000 - Communications infrastructure
- 35125110 - Biometric sensors
- 64114000 - Post office counter services
- 72222300 - Information technology services
- 75100000 - Administration services
- 75110000 - General public services
- 75112000 - Administrative services for business operations
- 75125000 - Administrative services related to tourism affairs
- 75130000 - Supporting services for the government
- 75131000 - Government services
- 75211110 - Consular services
- 85100000 - Health services
- 98910000 - Services specific to international organisations and bodies
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
FSS requires a variety of services to be delivered globally; under Lot 1, services will cover Africa and Middle East
two.2.4) Description of the procurement
Please see section II.1.4 for a description of the services that will be required in each Lot.
two.2) Description
two.2.1) Title
Americas, Canada, Australia and Europe
Lot No
2
two.2.2) Additional CPV code(s)
- 32232000 - Video-conferencing equipment
- 32571000 - Communications infrastructure
- 35125110 - Biometric sensors
- 64114000 - Post office counter services
- 72222300 - Information technology services
- 75100000 - Administration services
- 75110000 - General public services
- 75112000 - Administrative services for business operations
- 75125000 - Administrative services related to tourism affairs
- 75130000 - Supporting services for the government
- 75131000 - Government services
- 75211110 - Consular services
- 85100000 - Health services
- 98910000 - Services specific to international organisations and bodies
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
FSS requires a variety of services to be delivered globally; under Lot 2, services will cover Americas, Canada, Australia and Europe
two.2.4) Description of the procurement
Please see section II.1.4 for a description of the services that will be required in each Lot.
two.2) Description
two.2.1) Title
China and Taiwan
Lot No
3
two.2.2) Additional CPV code(s)
- 32232000 - Video-conferencing equipment
- 32571000 - Communications infrastructure
- 35125110 - Biometric sensors
- 64114000 - Post office counter services
- 72222300 - Information technology services
- 75100000 - Administration services
- 75110000 - General public services
- 75112000 - Administrative services for business operations
- 75125000 - Administrative services related to tourism affairs
- 75130000 - Supporting services for the government
- 75131000 - Government services
- 75211110 - Consular services
- 85100000 - Health services
- 98910000 - Services specific to international organisations and bodies
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
FSS requires a variety of services to be delivered globally; under Lot 3, services will cover China and Taiwan
two.2.4) Description of the procurement
Please see section II.1.4 for a description of the services that will be required in each Lot.
two.2) Description
two.2.1) Title
Asia and Asia Pacific
Lot No
4
two.2.2) Additional CPV code(s)
- 32232000 - Video-conferencing equipment
- 32571000 - Communications infrastructure
- 35125110 - Biometric sensors
- 64114000 - Post office counter services
- 72222300 - Information technology services
- 75100000 - Administration services
- 75110000 - General public services
- 75112000 - Administrative services for business operations
- 75125000 - Administrative services related to tourism affairs
- 75130000 - Supporting services for the government
- 75131000 - Government services
- 75211110 - Consular services
- 85100000 - Health services
- 98910000 - Services specific to international organisations and bodies
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
FSS requires a variety of services to be delivered globally; under Lot 4, services will be performed in Asia and Asia Pacific
two.2.4) Description of the procurement
Please see section II.1.4 for a description of the services that will be required in each Lot.
two.2) Description
two.2.1) Title
United Kingdom
Lot No
5
two.2.2) Additional CPV code(s)
- 32232000 - Video-conferencing equipment
- 32571000 - Communications infrastructure
- 35125110 - Biometric sensors
- 64114000 - Post office counter services
- 72222300 - Information technology services
- 75100000 - Administration services
- 75110000 - General public services
- 75112000 - Administrative services for business operations
- 75125000 - Administrative services related to tourism affairs
- 75130000 - Supporting services for the government
- 75131000 - Government services
- 75211110 - Consular services
- 85100000 - Health services
- 98910000 - Services specific to international organisations and bodies
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
Services in Lot 5 will be performed across the UK
two.2.4) Description of the procurement
Please see section II.1.4 for a description of the services that will be required in each Lot.
two.3) Estimated date of publication of contract notice
13 December 2021
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section six. Complementary information
six.3) Additional information
The Authority is intending to host pre SQ launch engagement event on Wednesday 24th November 2021 from 10:00-11:30 GMT.
The event will update attendees on the business requirements and commercial principles ahead of further information being provided as part of the SQ launch.
During the event we hope that you will have a good understanding of what to expect when the SQ is launched and of the associated timescales and next steps as part of the procurement activity.
Places are likely to be limited. If you wish to take advantage of this opportunity and participate in the event, you should register your interest no later than 23:59 on Wednesday 10th November, by sending an email to:
fssindustryengagementevent@homeoffice.gov.uk
This email should include the names, telephone numbers, and email address of up to 2 participants you wish to attend the event. You are also invited to provide any key questions or themes you would hope to see covered at the event. An opportunity for Q&A will be included as part of the event.
Please note that participation will be dependent on the organisation having completed a non-disclosure agreement. If not already completed, this will be sent to you following registration.