Scope
Reference
P3369
Description
Provision of a Contact Centre as a Service (CCaaS) (subject to change)
Total value (estimated)
- £2,500,000 excluding VAT
- £3,000,000 including VAT
Contract dates (estimated)
- 1 July 2025 to 1 July 2028
- 3 years, 1 day
Main category
Services
CPV classifications
- 48333000 - Contact management software package
- 72212333 - Contact management software development services
Contract locations
- UKG31 - Birmingham
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
2 June 2025
Contracting authority
Birmingham City Council
- Public Procurement Organisation Number: PCJJ-4826-QMLZ
Council House, 1 Victoria Square
Birmingham
B1 1BB
United Kingdom
Contact name: Commercial and Procurement Services
Email: cps@birmingham.gov.uk
Region: UKG31 - Birmingham
Organisation type: Public authority - sub-central government