Section one: Contracting authority/entity
one.1) Name and addresses
Wales And West Utilities
Wales & West House, Spooner Close, Coedkernew
NEWPORT
NP108FZ
Contact
Rebecca Crisp
rebecca.crisp@wwutilities.co.uk
Country
United Kingdom
NUTS code
UKL21 - Monmouthshire and Newport
Companies House
05046791
Internet address(es)
Main address
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
WWU1342 - Fixed Line VOIP & Redbox Replacement
two.1.2) Main CPV code
- 64200000 - Telecommunications services
two.1.3) Type of contract
Services
two.1.4) Short description
Business Requirements
Scope and Timescale
This project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts -
• Lot 1 - VOIP and Redbox Replacement
• Lot 2 - Restoration of services to 16 disconnected sites
In Scope
• All lines and services billed by current contract partner (Horizon & Redbox).
• All existing fixed line users in offices and depots who require a Horizon fixed line.
• All access circuits for office sites into Horizon solution.
• All switch and router support & maintenance for access circuits.
• Replacement or upgrade of Redbox call recording solution
• Restore phone connection to WWU sites
Out of Scope
• Handset replacement.
• Fax line replacement.
• All other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS).
• App for remote users to avoid the need for a physical handset.
Background and Requirements
WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.
The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.
Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch.
The contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement.
Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.
The tender is split into two lots:
Lot One -
Gamma Horizon VOIP solution.
Design, implementation, and handover for the Redbox replacement.
Lot 2 -
Restoration of the Gamma Horizon phone lines to the 16 disconnected sites.
Section six. Complementary information
six.6) Original notice reference
Notice number: 2023/S 000-026958
Section seven. Changes
seven.1.2) Text to be corrected in the original notice
Section number
II.2.4
Place of text to be modified
Description of the Procurement
Read
Text
Business Requirements
Scope and Timescale
This project will seek to tender a market competitive reseller for support and billing of horizon and a suitable replacement for Redbox. The tender will be conducted in two parts -
• Lot 1 - VOIP and Redbox Replacement
• Lot 2 - Restoration of services to 16 disconnected sites
In Scope
• All lines and services billed by current contract partner (Horizon & Redbox).
• All existing fixed line users in offices and depots who require a Horizon fixed line.
• All access circuits for office sites into Horizon solution.
• All switch and router support & maintenance for access circuits.
• Replacement or upgrade of Redbox call recording solution
• Restore phone connection to WWU sites
Out of Scope
• Handset replacement.
• Fax line replacement.
• All other non-Gamma Horizon fixed line communication solutions (PSTN, Fibre, MPLS).
• App for remote users to avoid the need for a physical handset.
Background and Requirements
WWU currently use Gamma Horizon VoIP phone system for desk phones at Celtic Springs and in depots. The current contract commenced in March 2016 and was extended to September 2023. Also supported in this contract is a Redbox fixed line call recording solution located at Celtic Springs.
The current Horizon solution is compliant with WWU architectural and security standards and provides all the functionality required. Therefore, there is no intention to change the solution, but the tender will seek a market competitive reseller for support and billing of horizon.
Redbox is a SAN (storage area network) based call recording solution housed and maintained at Celtic Springs directly linked to the Horizon solution and serves 135 users at Celtic Springs, supporting our teams in Business Services, System Operations and Despatch.
The contract for Redbox has been extended until July 2024. The hardware for this is end of life and currently incompatible with Microsoft Edge meaning it requires replacement.
Finally, 16 sites across our network have had their circuits accidentally disconnected. Those sites are now without any phone lines so work is required to restore those sites.
The tender is split into two lots:
Lot One -
Gamma Horizon VOIP solution.
Design, implementation, and handover for the Redbox replacement.
Lot 2 -
Restoration of the Gamma Horizon phone lines to the 16 disconnected sites.
Expression of Interest
Participants wanting to participate in this sourcing activity must confirm their expression of interest and ability to provide the service required by e-mailing: Rebecca.Crisp@wwutilities.co.uk
Please include the following information in your email:
1) Full company name;
2) Main contact details (name, job title, email address, and
telephone numbers).
Please note the tender will be run via our procurement portal Bravo which requires suppliers to be registered to participate, failure to register will result in the supplier not being able to participate in the sourcing event. You can register for Bravo here -
sourcing4wwu.bravosolution.co.uk. In your expression of interest, please also include -
3) Bravo registered email address and contact name.