Scope
Reference
LAA - DSCC/CLAOS 2026
Description
The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS).
The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales.
The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
Total value (estimated)
- £17,572,000 excluding VAT
- £18,305,000 including VAT
Contract dates (estimated)
- 1 October 2026 to 30 September 2030
- 4 years
Main category
Services
CPV classifications
- 79100000 - Legal services
Contract locations
- UK - United Kingdom
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
16 July 2025
Procedure
Special regime
Light touch
Above or below total value threshold
Above or equal to threshold
Contracting authority
Legal Aid Agency
- Public Procurement Organisation Number: PNZC-2236-JJJZ
102 Petty France
London
SW1H 9AJ
United Kingdom
Email: civiltenders@justice.gov.uk
Website: https://www.gov.uk/government/organisations/legal-aid-agency
Region: UKI32 - Westminster
Organisation type: Public authority - central government