Scope
Reference
DN775856
Description
Our Wightcare service is unique on the island as it provides a call handling service along with a Responder Service when people need the physical help of a person. Our Responder Services sets us apart from any other island based provider of services.
We need a tele-alarm call handling platform that is fully digital and has a range of equipment, such as fire alarms in the home or movement sensors (to name a few) that are compatible with the system and fully digital.
Contract dates (estimated)
- 1 November 2025 to 31 October 2028
- Possible extension to 31 October 2030
- 5 years
Main procurement category
Goods
CPV classifications
- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 85000000 - Health and social work services
- 79500000 - Office-support services
- 79700000 - Investigation and security services
Contract locations
- UKJ34 - Isle of Wight
Engagement
Engagement deadline
7 June 2025
Engagement process description
It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information.
The Authority is engaging with potential suppliers to seek views and feedback to the information provided and questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of the platform and equipment used for our Wightcare Service.
We need a tele-alarm call handling platform that is fully digital and has a range of equipment, such as fire alarms in the home or movement sensors (to name a few) that are compatible with the system and fully digital.
It is important to note that this is not an invitation to tender, it is strictly a Preliminary Market Engagement Questionnaire, intended to capture market information.
Contracting authority
Isle of Wight Council
- Public Procurement Organisation Number: PGYX-7387-YJXG
County Hall, High Street
Newport
PO30 1UD
United Kingdom
Contact name: Mrs Lucy Chandler
Telephone: +44 1983821000
Email: lucy.chandler@iow.gov.uk
Website: https://www.iow.gov.uk/
Region: UKJ34 - Isle of Wight
Organisation type: Public authority - sub-central government