Scope
Description
The Contractor must provide:
• Planned Preventative Maintenance (PPM):
Full annual servicing of all NIBE and Heat Pump systems according to manufacturer specifications and industry best practices.
• Reactive Maintenance:
Emergency and non-emergency repairs, faults diagnosis, and first-time fix focus, within defined SLAs.
• Parts and Materials Management:
Supply and fit genuine or approved replacement parts with warranty.
• Asset Management and Reporting:
Maintain an up-to-date asset register including maintenance history, service outcomes, and lifecycle condition grading.
• Resident Engagement:
High standard of resident communication and support, including pre-appointment notifications and satisfaction follow-ups.
Contract dates (estimated)
- 29 August 2025 to 29 August 2030
- Possible extension to 28 November 2031
- 6 years, 3 months
Main category
Services
CPV classifications
- 42511110 - Heat pumps
- 50000000 - Repair and maintenance services
Contract locations
- UKD - North West (England)
- UKH - East of England
- UKI - London
- UKJ - South East (England)
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Procedure
Procedure type
Using pre-Procurement Act commercial tool
Commercial tool being used
ProcurePublic Framework
Contracting authority
LONDON & QUADRANT HOUSING TRUST
- Companies House: IP030441
- Public Procurement Organisation Number: PJQV-6311-TQXL
29-35 West Ham Lane
London
E15 4PN
United Kingdom
Contact name: Morris Williams
Email: morriswilliams@lqgroup.org.uk
Website: https://in-tendhost.co.uk/lqsupplychainmanagement/aspx/Registration
Region: UKI41 - Hackney and Newham
Organisation type: Public authority - sub-central government