Contract

Provision of IT Service Management Function - CCTS22A43

  • Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency

F20: Modification notice

Notice identifier: 2025/S 000-026999

Procurement identifier (OCID): ocds-h6vhtk-0524a0

Published 23 May 2025, 4:50pm



Section one: Contracting authority/entity

one.1) Name and addresses

Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency

10 South Colonnade

London

E14 4PU

Contact

Procurement Operations

Email

procurement.operations@dhsc.gov.uk

Country

United Kingdom

NUTS code

UKI42 - Tower Hamlets

Internet address(es)

Main address

https://www.gov.uk/government/organisations/uk-health-security-agency

Buyer's address

https://www.gov.uk/government/organisations/uk-health-security-agency


Section two: Object

two.1) Scope of the procurement

two.1.1) Title

Provision of IT Service Management Function - CCTS22A43

Reference number

C166818

two.1.2) Main CPV code

  • 72222300 - Information technology services

two.1.3) Type of contract

Services

two.2) Description

two.2.2) Additional CPV code(s)

  • 72222300 - Information technology services

two.2.3) Place of performance

NUTS codes
  • UKI32 - Westminster

two.2.4) Description of the procurement at the time of conclusion of the contract:

Supplier to deliver and manage UKHSA’s IT Service Desk (Level 1) plus operational service management functions.. Incident management

two.2.7) Duration of the contract, framework agreement, dynamic purchasing system or concession

Start date

25 April 2023

End date

24 April 2025

two.2.13) Information about European Union Funds

The procurement is related to a project and/or programme financed by European Union funds: No


Section four. Procedure

four.2) Administrative information

four.2.1) Contract award notice concerning this contract

Notice number: 2099/S 000-999999


Section five. Award of contract/concession

Contract No

C143165

Lot No

Lot 2,3 & 5

Title

Provision of IT Service Management Function - CCTS22A43

five.2) Award of contract/concession

five.2.1) Date of conclusion of the contract/concession award decision:

25 April 2023

five.2.2) Information about tenders

The contract/concession has been awarded to a group of economic operators: No

five.2.3) Name and address of the contractor/concessionaire

METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED

Saffron House, 6-10 Kirby Street

London

EC1N 8TS

Country

United Kingdom

NUTS code
  • UK - United Kingdom
National registration number

02485577

Internet address

http://www.methods.co.uk

The contractor/concessionaire is an SME

No

five.2.4) Information on value of the contract/lot/concession (at the time of conclusion of the contract;excluding VAT)

Total value of the procurement: £13,772,583.01


Section six. Complementary information

six.4) Procedures for review

six.4.1) Review body

The High Court

The Strand

London

WC2A 2LL

Country

United Kingdom

Internet address

https://www.judiciary.uk/courts-and-tribunals/high-court/


Section seven: Modifications to the contract/concession

seven.1) Description of the procurement after the modifications

seven.1.1) Main CPV code

  • 72222300 - Information technology services

seven.1.3) Place of performance

NUTS code
  • UKI32 - Westminster

seven.1.4) Description of the procurement:

12 Month extension of existing contract

seven.1.5) Duration of the contract, framework agreement, dynamic purchasing system or concession

Start date

25 April 2023

End date

24 April 2026

seven.1.6) Information on value of the contract/lot/concession (excluding VAT)

Total value of the contract/lot/concession:

£13,772,583.01

seven.1.7) Name and address of the contractor/concessionaire

METHODS BUSINESS AND DIGITAL TECHNOLOGY LIMITED

Saffron House, 6-10 Kirby Street

London

EC1N 8TS

Country

United Kingdom

NUTS code
  • UK - United Kingdom
National registration number

02485577

Internet address

http://www.methods.co.uk

The contractor/concessionaire is an SME

No

seven.2) Information about modifications

seven.2.1) Description of the modifications

Nature and extent of the modifications (with indication of possible earlier changes to the contract):

12 month extension

seven.2.2) Reasons for modification

Need for additional works, services or supplies by the original contractor/concessionaire.

Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor:

Continuation of ITSCM and ServiceNow BAU requirements

seven.2.3) Increase in price

Updated total contract value before the modifications (taking into account possible earlier contract modifications, price adaptions and average inflation)

Value excluding VAT: £11,349,800

Total contract value after the modifications

Value excluding VAT: £13,772,583.01