Section one: Contracting authority
one.1) Name and addresses
New City College
Poplar High Street
Tower Hamlets
E14 0AF
Telephone
+44 2075107719
Country
United Kingdom
NUTS code
UKI - London
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Education
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Implementation of Enterprise Service Management Solution
Reference number
CA11903 - 2022_53
two.1.2) Main CPV code
- 72263000 - Software implementation services
two.1.3) Type of contract
Services
two.1.4) Short description
The ESM solution is a software to be utilised centrally, across all service departments to enhance the customer experience and communication with our stakeholders.
This objective will be achieved by sourcing an ESM solution on a single integrated business environment
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKI - London
Main site or place of performance
London
two.2.4) Description of the procurement
The ESM solution is a software to be utilised centrally, across all service departments to enhance the customer experience and communication with our stakeholders.
This objective will be achieved by sourcing an ESM solution on a single integrated business environment
two.2.5) Award criteria
Cost criterion - Name: Notice is cancelled / Weighting: 100.00%
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-005232
Section five. Award of contract
Contract No
CA11903
Title
Implementation of Enterprise Service Management Solution
A contract/lot is awarded: No
five.1) Information on non-award
The contract/lot is not awarded
Other reasons (discontinuation of procedure)
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
NCC
112 Poplar
London
E14 0AF
Country
United Kingdom