Scope
Reference
LNER10022
Description
Telephony and Workforce Management provision for our Contact Centre
Total value (estimated)
- £1,600,000 excluding VAT
- £1,920,000 including VAT
Contract dates (estimated)
- 1 August 2027 to 31 July 2030
- Possible extension to 31 July 2031
- 4 years
Main category
Goods
CPV classifications
- 48000000 - Software package and information systems
Contract locations
- UK - United Kingdom
Participation
Particular suitability
Small and medium-sized enterprises (SME)
Submission
Publication date of tender notice (estimated)
1 September 2025
Procedure
Procedure type
Open procedure
Special regime
Utilities
Above or below total value threshold
Above or equal to threshold
Contracting authority
LONDON NORTH EASTERN RAILWAY LIMITED
- Companies House: 04659712
- Public Procurement Organisation Number: PQZP-5496-ZTHY
West Offices
York
YO1 6GA
United Kingdom
Email: procurement@lner.co.uk
Region: UKE21 - York
Organisation type: Public undertaking (commercial organisation subject to public authority oversight)