Scope
Reference
W185258
Description
Procurement for the delivery of the National Breastfeeding Helpline, providing breastfeeding information and support via a 24-hour helpline for families across the UK. Dates and contract values are estimated and are subject to change.
Total value (estimated)
- £3,144,000 excluding VAT
- £3,772,800 including VAT
Contract dates (estimated)
- 1 April 2026 to 31 March 2029
- Possible extension to 31 March 2030
- 4 years
Main category
Services
CPV classifications
- 72253000 - Helpdesk and support services
- 79512000 - Call centre
- 85312320 - Counselling services
Participation
Particular suitability
- Small and medium-sized enterprises (SME)
- Voluntary, community and social enterprises (VCSE)
Submission
Publication date of tender notice (estimated)
1 September 2025
Procedure
Above or below total value threshold
Above or equal to threshold
Contracting authority
DHSC, London
- Public Procurement Organisation Number: PMQG-9965-CHZR
39 Victoria Street
London
SW1H 0EU
United Kingdom
Contact name: Matt Land - Commercial Lead
Email: ccsinbox@dhsc.gov.uk
Website: https://www.gov.uk/government/organisations/department-of-health-and-social-care
Region: UKI32 - Westminster
Organisation type: Public authority - central government