Section one: Contracting authority
one.1) Name and addresses
H M Revenue and Customs
Ralli Quays, 3 Stanley Street
Salford
M609LA
Contact
Rebecca Yeates
Country
United Kingdom
NUTS code
UKD - North West (England)
Internet address(es)
Main address
http://www.hmrc.gov.uk/about/supplying.html
one.4) Type of the contracting authority
Ministry or any other national or federal authority
one.5) Main activity
Other activity
Research
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Trust Behavioural Survey
Reference number
SR570296933
two.1.2) Main CPV code
- 73000000 - Research and development services and related consultancy services
two.1.3) Type of contract
Services
two.1.4) Short description
Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £350,000
two.2) Description
two.2.2) Additional CPV code(s)
- 73000000 - Research and development services and related consultancy services
two.2.3) Place of performance
NUTS codes
- UKD - North West (England)
two.2.4) Description of the procurement
Trust and Fairness are both now at the Centre of HMRC's Vision and Strategy. In order to support the process of their application and implementation throughout different directorates and levels of business, this behavioural survey will be designed to address existing evidence gaps and provide necessary insights and recommendations. The main evidence gap is a lack of quantitative evidence on the topic of 'trust and fairness in HMRC'. A consistent and representative view from different customers groups on perceptions of 'trust and fairness in HMRC' is absent. Since both concepts have become integral part of the strategic narrative of HMRC, it is important that we are able to accurately quantify the prevalence of views on both trust and fairness to provide a basis for measuring future changes in customer perceptions of trust and fairness. It will also help us to monitor the successfulness of strategies to improve trust and fairness, and target interventions to those business areas.
two.2.5) Award criteria
Quality criterion - Name: Addressing aims & objectives / Weighting: 14
Quality criterion - Name: Methodology & scope / Weighting: 22
Quality criterion - Name: Project management and delivery to time / Weighting: 7
Quality criterion - Name: Team / Weighting: 7
Quality criterion - Name: Explanation and understanding of proposed methodological approach / Weighting: 10
Quality criterion - Name: Identification and understanding of key risks to project / Weighting: 5
Quality criterion - Name: Explanation of presentation of findings / Weighting: 5
Cost criterion - Name: Price / Weighting: 30
two.2.11) Information about options
Options: Yes
Description of options
1 month extension available
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
Prrocedure carried out under CCS Framework for DPS Research Market Place (RM6018).
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
Section five. Award of contract
Contract No
SR570296933
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
27 June 2021
five.2.2) Information about tenders
Number of tenders received: 3
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Kantar
Tns House, Westgate
London
W5 1UA
Country
United Kingdom
NUTS code
- UKI - London
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £350,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
HMRC
Salford
Country
United Kingdom