Section one: Contracting authority/entity
one.1) Name and addresses
Train Information Services Limited
First Floor North, 1 Puddle Dock
LONDON
EC4V 3DS
Contact
Mark Earey
mark.earey@raildeliverygroup.com
Country
United Kingdom
Region code
UK - United Kingdom
Companies House
07258491
Internet address(es)
Main address
one.6) Main activity
Other activity
Support services for train operating companies
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Provision of a National Rail Communications Centre Service
two.1.2) Main CPV code
- 63711000 - Support services for railway transport
two.1.3) Type of contract
Services
two.1.4) Short description
Provision of rail operational services and information to support and update critical rail industry systems, websites and social media with up to date train service information and related services for use within the rail industry and the public. The service also deciphers and manages real-time service disruption updates 24/7 364 days a year.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 63711000 - Support services for railway transport
two.2.3) Place of performance
NUTS codes
- UK - United Kingdom
Main site or place of performance
United Kingdom
two.2.4) Description of the procurement
Provision of rail operational information services to support and update rail industry websites and social media with up to date train service information and related services.
two.2.11) Information about options
Options: Yes
Description of options
Extension of contract for a further two years after initial three year period if required.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The procurement falls outside the scope of application of the regulations
Explanation:
In accordance with Regulation 50(1)(c)(ii)) of the UCRs 2016 due to the rail industry specific technical nature of the services and related training required the services can be supplied only by a particular supplier due to competition being absent for technical reasons.
The service requires the knowledge and application of UK railway operating procedures and systems, in-depth rail geography including localised routes and the interpretation of related operational information so that this can be distributed in other downstream systems and websites for use within the rail industry and by the public. This is critical to the provision of the services.
The service requires expansive and subject matter expertise in specific rail industry knowledge and application of complex UK railway operating procedures and its vast range of operational systems.
The supplier holds all of the above attributes and is a rail operator within the United Kingdom operating freight train services.
For the services to be provided by a different supplier would require substantial training and familiarisation in rail operational procedures and systems prior to the commencement of the services which would take a considerable amount of time and cost.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section five. Award of contract/concession
Contract No
Provision of a National Rail Communications Centre Service
A contract/lot is awarded: Yes
five.2) Award of contract/concession
five.2.1) Date of conclusion of the contract
8 September 2023
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Rail Delivery Group
1 Puddle Dock
London
EC4 3DS
craig.lockley@raildeliverygroup.com
Country
United Kingdom