Section one: Contracting authority
one.1) Name and addresses
Wiltshire Council
County Hall, Bythesea Road
Trowbridge
BA14 8JN
Contact
Mr Andrew Mead
Telephone
+44 7769162166
Country
United Kingdom
Region code
UKK15 - Wiltshire CC
Internet address(es)
Main address
Buyer's address
one.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at
Additional information can be obtained from the above-mentioned address
Tenders or requests to participate must be submitted electronically via
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
AC1739 Healthwatch and Service User Engagement
Reference number
DN688824
two.1.2) Main CPV code
- 98000000 - Other community, social and personal services
two.1.3) Type of contract
Services
two.1.4) Short description
Wiltshire Council, ‘the Council’, is conducting the procurement using the Open procedure for the provision of healthwatch and service user engagement activities across Wiltshire.
The procurement is split in to lots as follows:
1 Healthwatch
2 Service User Engagement (Adults)
3 Service User Engagement (Children)
The Contracts for ALL Lots will be for an initial term of 2 years with an option to extend for any period up to a further 1 year, as defined and at the sole discretion of the Council. The Contract is scheduled to commence on 01 January 2024
Tenderers that have received this document are those that have responded to the Council’s Contracts Finder/Find a Tender Service advert via the e-procurement system. Such an organisation (whether a single organisation or a consortium) is referred to in this document as a ‘Tenderer’.
This stage is a competitive stage of the procurement, and Tenderers will be formally evaluated as part of the stage.
The procurement is subject to the Public Contracts Regulations 2015 (PCR 2015).
Any amendments to this ITT will be communicated at the earliest opportunity to all Tenderers through the e-procurement system.
Where the Council makes such an amendment, it will ensure that Tenderers have an appropriate amount of time in which to understand and respond to the amendment. The deadline for submission of tenders may be altered to allow Tenderers to take amendments into account, and if this is the case, all Tenderers will be notified.
two.1.6) Information about lots
This contract is divided into lots: Yes
Tenders may be submitted for all lots
two.2) Description
two.2.1) Title
Healthwatch Wiltshire
Lot No
1
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKK15 - Wiltshire CC
two.2.4) Description of the procurement
The main aims and objectives of Healthwatch Wiltshire are:
• To enable the residents of Wiltshire to share their views and concerns about their local health and social care services and understand that their contribution will help to build a picture of where services are doing well and where they can be improved
• To encourage and support people and groups to share their views about services; listen to people’s needs and experiences of services
• To give authoritative, evidence-based feedback to organisations responsible for commissioning or delivering local health and social care services
• To fulfil its statutory duties and functions, holding providers and commissioners of health and social care services to account
• To act as a local consumer champion, representing the collective voice of Service Users, patients, carers and the public through its statutory seat on the Health and Wellbeing Board and proving robust challenge and scrutiny in the interests of its members and residents of Wiltshire.
• To work with Commissioners in Health and Social care on agreed priority projects
• To build upon and utilise existing networks, knowledge, skills and services in support of Healthwatch Wiltshire rather than duplicate what is already in place
• To alert Healthwatch England, and/or CQC where appropriate, to concerns about specific care providers, health or social care matters
• To be inclusive and reflect the diversity of the community it serves
• To be ensure that it is a well-known name in Wiltshire, and residents are aware of its purpose.
• To provide ease of access for residents of Wiltshire in order for them to raise concerns or issues about local health and social care services at anytime
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
12 month additional extension at the discretion of the Council
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Service User Engagement (Adults) 18+
Lot No
2
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKK15 - Wiltshire CC
two.2.4) Description of the procurement
The main aims and objectives of the service are.
- To establish a range of mechanisms to enable people using services to feedback their views and be part of any engagement/consultation processes.
- To facilitate the co-production of adult care, *children services, education and health services
- To provide comprehensive reports of people using the service
- To work in partnership with Wilts Council and ICB officers
- To provide reasonable and appropriate advice and support for people to them to be engaged to their full potential.
- To help ensure that there is good communication between Wiltshire Council, ICB and their service users.
- To identify the assets and resources (physical and human) that are already valued locally.
- To develop ongoing conversations between local people, commissioners, social care practitioners and service providers that support commissioners to understand and intervene in the local market making it easier to co-design new services and strategies when this is needed.
- To build a network of people with lived experience that can help to evaluate the quality of local co-production work, linking with the Child Youth and Family Voice Team at Wiltshire Council.
- Supporting and upskilling/educating public and services to ensure that peoples voices and experience mould practice and services going forward.
- To support, promote and implement the strategy and action plans through the forums and boards as detailed within the service specification (representation on boards/forums)
- To monitor and report of the impact and outcomes of voice, engagement and co-production activities, evidencing ‘what worked’ and ‘you said, we did’
- Supporting experts by experience to be a part of Wiltshire Council interview process for new staff and supporting with training Wiltshire Council and ICB staff members, if required.
- To develop specific programmes to engage young people with SEND to steer co-production activity which will include design, delivery and implementation and creating stories and publicity
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
12 month additional extension at the discretion of the Council
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2) Description
two.2.1) Title
Service User Engagement (Children) 5-18
Lot No
3
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
two.2.3) Place of performance
NUTS codes
- UKK15 - Wiltshire CC
two.2.4) Description of the procurement
The main aims and objectives of the service are.
- To establish a range of mechanisms to enable people using services to feedback their views and be part of any engagement/consultation processes.
- To facilitate the co-production of adult care, *children services, education and health services
- To provide comprehensive reports of people using the service
- To work in partnership with Wilts Council and ICB officers
- To provide reasonable and appropriate advice and support for people to them to be engaged to their full potential.
- To help ensure that there is good communication between Wiltshire Council, ICB and their service users.
- To identify the assets and resources (physical and human) that are already valued locally.
- To develop ongoing conversations between local people, commissioners, social care practitioners and service providers that support commissioners to understand and intervene in the local market making it easier to co-design new services and strategies when this is needed.
- To build a network of people with lived experience that can help to evaluate the quality of local co-production work, linking with the Child Youth and Family Voice Team at Wiltshire Council.
- Supporting and upskilling/educating public and services to ensure that peoples voices and experience mould practice and services going forward.
- To support, promote and implement the strategy and action plans through the forums and boards as detailed within the service specification (representation on boards/forums)
- To monitor and report of the impact and outcomes of voice, engagement and co-production activities, evidencing ‘what worked’ and ‘you said, we did’
- Supporting experts by experience to be a part of Wiltshire Council interview process for new staff and supporting with training Wiltshire Council and ICB staff members, if required.
- To develop specific programmes to engage young people with SEND to steer co-production activity which will include design, delivery and implementation and creating stories and publicity
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 70
Price - Weighting: 30
two.2.7) Duration of the contract, framework agreement or dynamic purchasing system
Duration in months
24
This contract is subject to renewal
Yes
Description of renewals
12 month additional extension at the discretion of the Council
two.2.10) Information about variants
Variants will be accepted: No
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.2) Time limit for receipt of tenders or requests to participate
Date
9 October 2023
Local time
12:00pm
four.2.4) Languages in which tenders or requests to participate may be submitted
English
four.2.7) Conditions for opening of tenders
Date
9 October 2023
Local time
12:30pm
Section six. Complementary information
six.1) Information about recurrence
This is a recurrent procurement: No
six.4) Procedures for review
six.4.1) Review body
The High Court of England and Wales
London
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
CEDR
London
Country
United Kingdom