Section one: Contracting authority
one.1) Name and addresses
NHS Devon Integrated Care Board
Aperture House, Rydon Lane
Exeter
EX2 5AZ
Country
United Kingdom
Region code
UKK4 - Devon
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
NHS Devon - High Intensity Use Service to Torbay and South Devon NHS Foundation Trust
two.1.2) Main CPV code
- 85312300 - Guidance and counselling services
two.1.3) Type of contract
Services
two.1.4) Short description
NHS Devon Integrated Care Board (NHS Devon) sought the provision of a High Intensity Use service in Torbay and South Devon.
The focus of the work includes identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay and South Devon NHS Foundation Trust.
This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £464,982
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKK42 - Torbay
Main site or place of performance
Torbay and South Devon NHS Foundation Trust
two.2.4) Description of the procurement
NHS Devon Integrated Care Board (NHS Devon) sought the provision of a High Intensity Use service in Torbay and South Devon. The focus of the work includes identification, early intervention and effective management of patients frequently attending the Emergency Department at Torbay and South Devon NHS Foundation Trust.
Core principles of the NHSE HIU model procured are that it is an assertive outreach service and does not punish people for being in crisis; instead, it provides a de-medicalised view of support and offers a personable, human touch. The key service principles are:
• Identify
• Personalise
• De-escalate
• Discharge
• Manage relapses.
• Quality of intervention
The HIU service offers a robust way of supporting people who make high intensity use of Torbay and South Devon NHS Foundation Trust (TSDFT) urgent and emergency care services.
two.2.5) Award criteria
Quality criterion - Name: Service Model / Weighting: 30
Quality criterion - Name: Patient safety, quality, and safeguarding / Weighting: 10
Quality criterion - Name: Performance and service continuity / Weighting: 10
Quality criterion - Name: Mobilisation / Weighting: 20
Quality criterion - Name: Workforce / Weighting: 20
Quality criterion - Name: Social Value / Weighting: 10
Price - Weighting: Pass/Fail
two.2.11) Information about options
Options: Yes
Description of options
The total contract value is £310,000 excluding extensions. At the end of the initial contract term the Commissioners will have an extension option for a further 12 month period which will be awarded at their discretion, giving a maximum possible contract value of £464,982 exclusive of VAT, over 3 years if the full contract term is fulfilled.
two.2.14) Additional information
The services are services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-001496
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
1 August 2024
five.2.2) Information about tenders
Number of tenders received: 4
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
British Red Cross
The British Red Cross Society,
London
Country
United Kingdom
NUTS code
- UKI - London
Charity Commission (England and Wales)
220949
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £465,000
Total value of the contract/lot: £464,982
Section six. Complementary information
six.3) Additional information
The services are healthcare services falling within Schedule 3 to the Public Contracts Regulations 2015 ("the Regulations") which are not subject to the full regime of the Regulations, but are instead governed by the "Light Touch Regime" contained within Chapter 3, Section 7 of the Regulations (Regulations 74 to 77).
The tendering process has been conducted in accordance with the requirements and flexibilities provided by Articles 74 to 76 of the Directive, and Regulations 74 to 76 of the Regulations. The Authority ran a transparent tender process, treating all Bidders equally. For the avoidance of doubt, the Authority will not be bound by the Regulations or the Treaty on the Functioning of the European Union or any other regulations or legislation except for the specific parts or circumstances that apply to the procurement of these Services.
Bidders were notified of a contract award decision and the Contracting Authority voluntarily observed the award decision notices provisions and held a 10-day standstill period in accordance with the Public Contracts Regulations 2015 ('Regulations'). At the start of the voluntary standstill period, a Contract award notification letter was sent to each Bidder in accordance with Regulation 86 of the Regulations.
The Regulations provide that aggrieved parties are to take action in the High Court (England and Wales).
six.4) Procedures for review
six.4.1) Review body
High Court London
London
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
As described in VI.3 above.