Section one: Contracting authority
one.1) Name and addresses
Essex County Council
County Hall, Market Road
Chelmsford
CM1 1QH
Contact
Mr Barry Messenger
Telephone
+44 33301130223
Country
United Kingdom
Region code
UKH3 - Essex
Internet address(es)
Main address
Buyer's address
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
1055 - Unpaid Carers Virtual/Digital Service Offer
Reference number
DN714495
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Essex County Council currently commission a range of services to support unpaid carers,
such as specialist information advice and support. Alongside this, Essex County Council are
proposing to procure services of a virtual / Digital offer, which compliments by targeting and
promoting the local and national support for carers, through technology and online methods
of communication. The virtual offer provides this through engaging digital content and tools
which are easily accessible to carers regardless of location, person circumstances and time
restraints, and to build resilience in carers through the following methods:
- Harnessing the wisdom, knowledge, and experience of carers to support each other in their
caring role;
- Strategic use of technology to identify and support carers at scale;
- Facilitating carer-to-carer self-support;
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- Designing online services to ensure a high-quality experience.
The aims and objectives of the services are as follows:
- To support carers to sustain their caring role where they are happy and able to do so;
- To support carers to maintain their own quality of life by focusing on their health and
wellbeing outside of their caring responsibilities;
- To support carers to plan;
- To work with statutory and voluntary agencies to recognise and respect carers as expert
partners;
- To promote networks of support for carers;
- To support carers to navigate the health and social care system, and select the best
solutions for them;
- To take an enabling and goal-focused approach building on what carers can do for
themselves;
- To support Essex County Council to deliver its requirements of the Care Act 2014 by
preventing, reducing, and delaying needs.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £230,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKH3 - Essex
two.2.4) Description of the procurement
Essex County Council currently commission a range of services to support unpaid carers,
such as specialist information advice and support. Alongside this, Essex County Council are
proposing to procure services of a virtual / Digital offer, which compliments by targeting and
promoting the local and national support for carers, through technology and online methods
of communication. The virtual offer provides this through engaging digital content and tools
which are easily accessible to carers regardless of location, person circumstances and time
restraints, and to build resilience in carers through the following methods:
- Harnessing the wisdom, knowledge, and experience of carers to support each other in their
caring role;
- Strategic use of technology to identify and support carers at scale;
- Facilitating carer-to-carer self-support;
Page 4 to 8
- Designing online services to ensure a high-quality experience.
The aims and objectives of the services are as follows:
- To support carers to sustain their caring role where they are happy and able to do so;
- To support carers to maintain their own quality of life by focusing on their health and
wellbeing outside of their caring responsibilities;
- To support carers to plan;
- To work with statutory and voluntary agencies to recognise and respect carers as expert
partners;
- To promote networks of support for carers;
- To support carers to navigate the health and social care system, and select the best
solutions for them;
- To take an enabling and goal-focused approach building on what carers can do for
themselves;
- To support Essex County Council to deliver its requirements of the Care Act 2014 by
preventing, reducing, and delaying needs.
two.2.5) Award criteria
Quality criterion - Name: Technical and Quality Aspects / Weighting: 60
Cost criterion - Name: Commercial/Financial Aspects / Weighting: 40
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The contract to which this notice applies is for an initial 2.5 years period, from 1st October 2024 to 31st March 2027, and the published value is only for this 2.5 year period.
The contract will make provision for the further extension of this contract for a maximum of additional 2 years, with a potential end date of 31st March 2029. The decision to action an extension to the contract will be subject to separate internal governance, with a minimum of 4 months prior to the expiry of the 2.5 year contract. Initial discussions on the extension will commence in September 2026, and separate budget for this time-period will need to established.
The value of this notice is only for 2.5 years and it is anticipated that similar pro-rata values will apply to any awarded extensions.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2024/S 000-017929
Section five. Award of contract
Contract No
1055
Lot No
1
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
8 August 2024
five.2.2) Information about tenders
Number of tenders received: 7
Number of tenders received from SMEs: 6
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 0
Number of tenders received by electronic means: 7
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Mobilise Care Limited
International House, 64 Nile Street
London
N1 7SR
Country
United Kingdom
NUTS code
- UKH3 - Essex
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £230,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Essex County Council
Chelmsford
Country
United Kingdom