Section one: Contracting authority
one.1) Name and addresses
Norfolk County Council
County Hall, Martineau Lane
Norwich
NR1 1DH
Contact
Annie Southgate
Country
United Kingdom
NUTS code
UKH15 - Norwich and East Norfolk
Internet address(es)
Main address
Buyer's address
https://in-tendhost.co.uk/norfolkcc/aspx/Home
one.4) Type of the contracting authority
Regional or local authority
one.5) Main activity
General public services
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Self-Neglect and Hoarding Support - Framework Agreement
Reference number
NCCT42736
two.1.2) Main CPV code
- 85312400 - Welfare services not delivered through residential institutions
two.1.3) Type of contract
Services
two.1.4) Short description
Norfolk and Waveney ICS have established a Framework Agreement. We are seeing a high number of referrals into multiple services for individuals living with complex self-neglect and/or hoarding challenges. The Framework Agreement may be reopened for new applications. We are looking for providers of any size interested in self-neglect and hoarding. Providers should have a non-judgmental, compassionate nature, incorporating an understanding of trauma and its impact on the person's ability to manage their belongings, home, and their environment. We are interested in a range of approaches to different aspects of this work, including short- and longer-term approaches and small- to larger-scale tasks.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £3,000,000
two.2) Description
two.2.2) Additional CPV code(s)
- 85000000 - Health and social work services
- 90911000 - Accommodation, building and window cleaning services
- 90510000 - Refuse disposal and treatment
- 85312310 - Guidance services
- 85312400 - Welfare services not delivered through residential institutions
two.2.3) Place of performance
NUTS codes
- UKH17 - Breckland and South Norfolk
- UKH16 - North and West Norfolk
- UKH15 - Norwich and East Norfolk
two.2.4) Description of the procurement
We sought to establish a Framework Agreement to deliver support and practical help to people with self-neglect and hoarding. Partners in Norfolk and Waveney worked together to identify the prevalence of this issue and to understand the right type of support to meet people’s needs and improve safety, without causing more trauma to the person and their families. We wanted to be able to provide a diverse and broad range of support to ensure any offer is personalised and achieves the best outcomes for the person. This framework agreement has been developed to support this work, to ensure we can work closely and effectively with a range of suitable providers as part of a wider partnership to best support people. We looked for providers of any size interested in self-neglect and hoarding, providing any of the following services: • Decluttering and organisation• Cleaning• Clearance• Management of biohazardous wasteProviders are required to have a non-judgmental, compassionate nature, incorporating an understanding of trauma and its impact on the person's ability to manage their belongings, home, and their environment. We were interested in a range of approaches to different aspects of this work, including short- and longer-term approaches and small- to larger-scale tasks.
two.2.5) Award criteria
Quality criterion - Name: Quality / Weighting: 100
Cost criterion - Name: Price / Weighting: 0
two.2.11) Information about options
Options: No
two.2.13) Information about European Union Funds
The procurement is related to a project and/or programme financed by European Union funds: No
two.2.14) Additional information
The initial term is for 4 years with the option to extend by up to a further 6 years. The value given is an estimate for the 10 year maximum term and includes permitted use by other local authorities in Norfolk.
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Open procedure
four.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: Yes
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-019554
Section five. Award of contract
Contract No
NCCT42736
Title
Self-neglect and Hoarding - Framework Agreement
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
6 September 2023
five.2.2) Information about tenders
Number of tenders received: 16
Number of tenders received from SMEs: 15
Number of tenders received from tenderers from other EU Member States: 0
Number of tenders received from tenderers from non-EU Member States: 16
Number of tenders received by electronic means: 16
The contract has been awarded to a group of economic operators: Yes
five.2.3) Name and address of the contractor
Access Community Trust
Lowestoft
Country
United Kingdom
NUTS code
- UKH14 - Suffolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Bubble fresh limited
Milton Keynes
Country
United Kingdom
NUTS code
- UKH12 - Cambridgeshire CC
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Canaries Solutions
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
R & L Reclaim Ltd T/A Clear A Space
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Clints Removals
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Dazzling Deep Cleaning
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Errand Plus and Personal Services Ltd
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Ginger ninjas cleaning services
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Hygeniq Solutions Ltd
Bedford
Country
United Kingdom
NUTS code
- UKH1 - East Anglia
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Lofty Heights CIC
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Moving Forward-Norfolk CIC
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Norfolk and Suffolk Healthcare LTD
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Sunrise Healthcare Ltd
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Turn the Tides Ea Ltd
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.3) Name and address of the contractor
Your Priority Healthcare LTD
Norwich
Country
United Kingdom
NUTS code
- UKH15 - Norwich and East Norfolk
The contractor is an SME
Yes
five.2.4) Information on value of contract/lot (excluding VAT)
Initial estimated total value of the contract/lot: £3,000,000
Total value of the contract/lot: £3,000,000
Section six. Complementary information
six.3) Additional information
The value is an estimate based on possible use of the framework agreement. The framework agreement has been let by Norfolk County Council as the contracting authority, and this can be used by:• Norfolk County Council and its agents• Any successor body to the Council including any company formed by the Council to carry out its Adults functions• Any organisation the Council outsources its Adults requirements to• Any public body with which the Council enters into pooling arrangements for the provision of its Adults services.In addition to those listed above, the framework may also be used by:• Norwich City Council and other District Councils in Norfolk and Waveney
six.4) Procedures for review
six.4.1) Review body
Norfolk County Council - Head of Procurement
Norwich
Country
United Kingdom
six.4.2) Body responsible for mediation procedures
NPlaw - Norfolk County Council
Norwich
Country
United Kingdom
six.4.3) Review procedure
Precise information on deadline(s) for review procedures
The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland). Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings maybe brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.