Section one: Contracting authority
one.1) Name and addresses
University Hospitals Birmingham NHS Foundation Trust
Mindelsohn Way
Birmingham
B15 2WB
Contact
Abdul Alim
Telephone
+44 1213712000
Country
United Kingdom
NUTS code
UKG31 - Birmingham
Internet address(es)
Main address
one.2) Information about joint procurement
The contract is awarded by a central purchasing body
one.3) Communication
Additional information can be obtained from another address:
BSOL Procurement Collaborative
Procurement Office, Ground Floor, Regent Court
Birmingham
B15 1NU
Country
United Kingdom
NUTS code
UKG31 - Birmingham
Internet address(es)
Main address
https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at
https://nhs.bravosolution.co.uk/nhs_collaborative/web/login.html
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
Enterprise IT Service Management Solution - Market Engagement
Reference number
PROC.08.0410
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
University Hospitals Birmingham NHS Foundation Trust are seeking to engage with suppliers interested in its upcoming requirement for an Enterprise IT Service Management Solution.
University Hospitals Birmingham NHS Foundation Trust (UHB), which manages and operates Queen Elizabeth Hospital Birmingham, Birmingham Heartlands Hospital, Solihull Hospital, Good Hope Hospital and Birmingham Chest Clinic, is one of the largest teaching hospital trusts in England, serving a regional, national and international population. The Trust is a regional centre for cancer, trauma, renal dialysis, burns and plastics, HIV and AIDS, as well as respiratory conditions like cystic fibrosis. It has expertise in premature baby care, bone marrow transplants and thoracic surgery and provides the largest solid organ transplantation programme in Europe. It provides a series of highly specialist cardiac, liver and neurosurgery services to patients from across the UK.
The IT Department of University Hospitals Birmingham seek to engage a single supplier to provide an Enterprise IT Service Management Solution, inclusive of implementation consultancy services and a post implementation maintenance and support agreement.
Suppliers who are able to offer solutions relevant to this requirement are invited to express an interest and respond to a market engagement questionnaire. Further details on how to do this are contained within the additional information section of this notice.
two.1.6) Information about lots
This contract is divided into lots: No
two.2) Description
two.2.2) Additional CPV code(s)
- 48000000 - Software package and information systems
- 48517000 - IT software package
- 72220000 - Systems and technical consultancy services
- 72222000 - Information systems or technology strategic review and planning services
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72610000 - Computer support services
- 72611000 - Technical computer support services
two.2.3) Place of performance
NUTS codes
- UKG3 - West Midlands
two.2.4) Description of the procurement
University Hospitals Birmingham NHS Foundation Trust are seeking to engage with suppliers interested in its upcoming requirement for an Enterprise IT Service Management Solution.
UHB IT Services delivers IT Services to circa 27,000 service users and is forecast to transact over 200,000 support transaction this year. The estate comprises over 900 servers (physical and virtual) and 20,000 desktop and mobile computer devices spread over multiple locations. The IT Services department of University Hospitals Birmingham consist of circa. 450 members of staff delivering a wide variety of services via ITIL aligned processes and functions including but not limited to:
Service Desk
Incident Management
Problem Management
Request fulfilment
Application Management
Event Manage
Identity Management
Change Management
Asset & Configuration Management
Release & Deployment
Service Level Management
Service Catalogue Management
Supplier Management
Knowledge Management
Service Continuity Management
Information Security Management
As part of an on-going IT Strategy to modernise IT Service Delivery and to support our ongoing service improvement agenda UHB seek to replace or update its current ITSM solution with view to enhancing and capitalising on latest technology and industry best practice capabilities.
UHB wish to engage with suppliers of IT Service Management Solution’s who can offer feature rich, flexible, ITIL aligned, enterprise software solutions providing a variety of functionality and capability including, but not limited to:
Capability to manage the end-to-end delivery of IT services to UHB
Supporting advanced ITIL service management processes
Resilient IT services on a single ITSM cloud or on premise platform
Fully Integrated ITIL aligned processes on a common platform
Support consolidation of legacy tools to a single platform harnessing shared data and analytics with automated workflows
Scalable and adaptable , feature rich solution
Supports automated workflow, augmentation & automation capability
Modern Self-Service capability serving employees anywhere with always-on IT services
Improved employee & customer experience
Enhanced reporting and analytics capability
This exercise is intended to provide potential bidders with the opportunity to review the Authority's Briefing Document and to provide information regarding the services they can offer that could meet these outline requirements. This builds on the Authority's commitment to engage with the market, by sharing information and seeking input from the market to enable us to develop the final specification and determine the appropriate route to market in a fair and transparent manner.
Suppliers who are able to offer solutions relevant to this requirement are invited to express an interest and respond to a market engagement questionnaire. Further details on how to do this are contained within the additional information section of this notice.
two.2.14) Additional information
Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Bravo Portal by 13:00 on 19th October 2022
Bravo ref: pqq__28701 - Enterprise IT Service Management Solution - Market Engagement
Direct link to response form:
https://nhs.bravosolution.co.uk/go/4080327701835F6E31BF
two.3) Estimated date of publication of contract notice
28 November 2022
Section four. Procedure
four.1) Description
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
Section six. Complementary information
six.3) Additional information
Suppliers wishing to participate in this market engagement exercise and express an interest in this requirement should respond to the questionnaire via the online form on the Bravo Portal by 13:00 on 19th October 2022
Bravo ref: pqq__28701 - Enterprise IT Service Management Solution - Market Engagement
Direct link to response form: