Section one: Contracting authority
one.1) Name and addresses
Business Services Organisation I T S
Belfast
Contact
Catherine Fegan
Telephone
+44 2895362561
Country
United Kingdom
NUTS code
UKN06 - Belfast
Justification for not providing organisation identifier
Not on any register
Internet address(es)
Main address
http://www.hscbusiness.hscni.net/
one.4) Type of the contracting authority
Body governed by public law
one.5) Main activity
Health
Section two: Object
two.1) Scope of the procurement
two.1.1) Title
vFire Maintenance and Support
Reference number
DAC11277
two.1.2) Main CPV code
- 72000000 - IT services: consulting, software development, Internet and support
two.1.3) Type of contract
Services
two.1.4) Short description
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
two.1.6) Information about lots
This contract is divided into lots: No
two.1.7) Total value of the procurement (excluding VAT)
Value excluding VAT: £1,265,000
two.2) Description
two.2.3) Place of performance
NUTS codes
- UKN - Northern Ireland
two.2.4) Description of the procurement
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice.
two.2.5) Award criteria
Price
two.2.11) Information about options
Options: No
Section four. Procedure
four.1) Description
four.1.1) Type of procedure
Award of a contract without prior publication of a call for competition in the cases listed below
- The services can be provided only by a particular economic operator for the following reason:
- protection of exclusive rights, including intellectual property rights
Explanation:
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset.
BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice.
Alemba have worked with HSC since 2007 and have an in-depth knowledge of HSC requirements. Alemba are the sole UK provider for support services for this product. They also are the Global owner of vFire in all its versions.
four.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
four.2) Administrative information
four.2.1) Previous publication concerning this procedure
Notice number: 2023/S 000-023421
Section five. Award of contract
A contract/lot is awarded: Yes
five.2) Award of contract
five.2.1) Date of conclusion of the contract
4 September 2023
five.2.2) Information about tenders
Number of tenders received: 1
The contract has been awarded to a group of economic operators: No
five.2.3) Name and address of the contractor
Alemba
Edinburgh
Country
United Kingdom
NUTS code
- UKM - Scotland
Companies House
06322945
The contractor is an SME
No
five.2.4) Information on value of contract/lot (excluding VAT)
Total value of the contract/lot: £1,265,000
Section six. Complementary information
six.4) Procedures for review
six.4.1) Review body
Business Services Organisation
Belfast
Country
United Kingdom